Virtual Contact Center
Second Edition
27th September 2023
10:00 AM ET
About the Event
We are pleased to announce the second edition of our highly successful Virtual Contact Centers event series, which will delve into the various ways in which virtual contact centers are revolutionizing customer service and experience.
The traditional contact center model, with its outdated technology, rigid rules, and performance metrics that perpetuate negative stereotypes, has become a thing of the past. Today’s virtual and cloud contact centers enable organizations to manage geographically dispersed teams, resulting in increased flexibility, autonomy, and job satisfaction for agents, ultimately leading to enhanced customer satisfaction.
Cloud-based virtual contact centers offer unmatched scalability and customization, making them an ideal solution for organizations seeking to optimize their customer service operations. Studies show that virtual contact centers are up to 90% faster to implement than on-premise solutions, and they allow for touchpoint-specific data to be stored in the cloud, facilitating real-time performance monitoring and issue resolution.
At our upcoming event, industry leaders from around the world will convene to share insights and best practices on leveraging virtual contact centers to enhance customer engagement and experience. Attendees will have the opportunity to hear from keynote speakers, participate in case studies, and engage in panel discussions. Our previous edition attracted over 300 decision-makers from a diverse range of industries, both as speakers and delegates. We anticipate an even larger turnout for this year’s event. If you’re interested in partnering with us as a sponsor, speaker, or delegate, please do not hesitate to reach out to our team for more information.
Some of the Themes that
will be discussed
Omini-channel Experience
Data Security
Unified Communication
Customer Experience
Interactive Voice Response
Hyper Personalization
Virtual Contact Center Model
Automatic Call Distributor (ACD)
Predictive Behavioral Routing (PBR)
Seamless Customer Service
Omnichannel Routing
Intelligent Automation
Cloud Communications
Virtual Numbers
NLP (Natural Language Processing)
Chatbots
Conversational AI
Artificial Intelligence
What to Expect
Keynote Sessions from Industry Leaders
Networking Session with 350+ Attendees
FireSide Chat
Virtual 1-2-1 Meetings
Brand Awareness
Qna Sessions
Panel Discussion and many more
Delegates joining us
CXOs, VPs, Directors, and Head Managers of
- Customer Experience
- Customer Service & Strategy
- Customer Retention
- Customer Strategy
- IT & Network Security
- Digital Innovations
- Digital Transformation
- Call Center Operations
- Digital Marketing
- Customer Engagement
- Communications
- Sales & Marketing
- Customer Insight
- CRM
- Technology
- Customer Experience
- Customer Service & Strategy
- Customer Retention
- Customer Strategy
- IT & Network Security
- Digital Innovations
- Digital Transformation
- Call Center Operations
- Digital Marketing
- Customer Engagement
- Communications
- Sales & Marketing
- Customer Insight
- CRM
- Technology
confirmed Speakers
Our Speakers and Panelists
Yohan Loyer
Strategic Partner Manager, EMEA at Gorgias
Chelsea Gstohl
Vice President of the Contact Center, Pelican State Credit Union
Mladen Milanovic
Vice President of Automation at Presidio
Shaun Marshall
Vice President of Customer Experience, Careismatic Brands Inc
Anthony Weinberg
Associate VP of Contact Center at Bright Health
Marc Chabot
Chief Revenue Officer at Zingtree
Neha Datta
Vice President Customer Experience Transformation at EXL
Rhonda Gibson
Contact Center Operations Manager at Mike Morse Law Firm
Stacy Sherman
Founder and Chief Customer Experience Officer at Doing CX Right
Claudio Pugliese
Assistant Vice President, AdvantageCare Physicians Call Center Operations at EmblemHealth
Angie Lanasa
Vice President, Contact Center Operations at Imagenet LLC
Brad Upham
Manager Contact Center Strategy & Transformation at ACLIVITI
Our Moderator :
Neal Topf - President at Callzilla
Industries Joining
- Pharmaceuticals
- Healthcare
- Life Science
- Biotechnology
- Universities
Audience breakdown
Industries Joining
Information Technology
Ecommerce & Retail
Healthcare
Pharmaceuticals
Banking & Insurance
Leisure & Tourism
Internet
SaaS
Telecommunications
Manufacturing
- Information Technology
- Ecommerce & Retail
- Healthcare
- Pharmaceuticals
- Banking & Insurance
- Travel & Leisure & Tourism
- Internet
- Saas
- Telecommunications
- Manufacturing and many more!
Some Of The
Discussion Topics
PLATINUM SPONSOR
OUR PARTNERS
Here are some testimonials from
the first edition of VCC
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
