Instead of being a one-size-fits-all solution like an on-premise contact center, virtual contact centers hosted in the cloud are incredibly easy to deploy and scale, and can be customized to your exact business needs. Studies have shown virtual contact centers to be 90% quicker to use than their analog predecessors.
With an integrated virtual contact center, touchpoint-specific data is stored in the cloud where agents and supervisors from anywhere can access it, collated into graphs and tables, so that problem areas make themselves apparent right away. If any problem areas need further scrutiny to understand the logjam, chat transcripts, and call recordings stored in the cloud are always available for review.
Leveraging customer journey insights through robust call analytics can help identify growth, expansion, and upsell or cross-sell opportunities.
Techsommet’s event on Virtual Contact Center and Unified Communications brings all the industry leaders from USA under one roof to discuss how can we increase engagement opportunities and improve customer experience with revolutionary keynotes and Case Studies along with panel discussion