Techsommet Events

Virtual Contact Center

Second Edition

27th September 2023

10:00 AM ET

About the Event

We are pleased to announce the second edition of our highly successful Virtual Contact Centers event series, which will delve into the various ways in which virtual contact centers are revolutionizing customer service and experience.

The traditional contact center model, with its outdated technology, rigid rules, and performance metrics that perpetuate negative stereotypes, has become a thing of the past. Today’s virtual and cloud contact centers enable organizations to manage geographically dispersed teams, resulting in increased flexibility, autonomy, and job satisfaction for agents, ultimately leading to enhanced customer satisfaction.

Cloud-based virtual contact centers offer unmatched scalability and customization, making them an ideal solution for organizations seeking to optimize their customer service operations. Studies show that virtual contact centers are up to 90% faster to implement than on-premise solutions, and they allow for touchpoint-specific data to be stored in the cloud, facilitating real-time performance monitoring and issue resolution.

At our upcoming event, industry leaders from around the world will convene to share insights and best practices on leveraging virtual contact centers to enhance customer engagement and experience. Attendees will have the opportunity to hear from keynote speakers, participate in case studies, and engage in panel discussions. Our previous edition attracted over 300 decision-makers from a diverse range of industries, both as speakers and delegates. We anticipate an even larger turnout for this year’s event. If you’re interested in partnering with us as a sponsor, speaker, or delegate, please do not hesitate to reach out to our team for more information.

Some of the Themes that
will be discussed

What to Expect


Keynote Sessions from Industry Leaders


Networking Session with 350+ Attendees


FireSide Chat


Virtual 1-2-1 Meetings


Brand Awareness


Qna Sessions


Panel Discussion and many more

Delegates joining us

CXOs, VPs, Directors, and Head Managers of

confirmed Speakers

Our Speakers and Panelists

Yohan Loyer

Strategic Partner Manager, EMEA at Gorgias

Chelsea Gstohl

Vice President of the Contact Center, Pelican State Credit Union

Mladen Milanovic

Vice President of Automation at Presidio

Shaun Marshall

Vice President of Customer Experience, Careismatic Brands Inc

Anthony Weinberg

Associate VP of Contact Center at Bright Health

Marc Chabot

Chief Revenue Officer at Zingtree

Neha Datta

Vice President Customer Experience Transformation at EXL

Rhonda Gibson

Contact Center Operations Manager at Mike Morse Law Firm

Stacy Sherman

Founder and Chief Customer Experience Officer at Doing CX Right

Claudio Pugliese

Assistant Vice President, AdvantageCare Physicians Call Center Operations at EmblemHealth

Angie Lanasa

Vice President, Contact Center Operations at Imagenet LLC

Brad Upham

Manager Contact Center Strategy & Transformation at ACLIVITI

Our Moderator :

Neal Topf - President at Callzilla

Industries Joining

Audience breakdown

Industries Joining

Information Technology

Ecommerce & Retail



Banking & Insurance

Leisure & Tourism





Some Of The
Discussion Topics

Security and compliance considerations for virtual contact centers

The role of remote work in virtual contact center

The impact of virtual contact centers on customer experience

Virtual Contact Centers - How to elevate operationally efficiency and improve Customer Experience

Role of Virtual Contact Center in Customer Engagement and Retention

Role of Intelligent Automation in Contact Center and Customer Experience

Unleash the Potential of Virtual Voice Assistants: Improving Customer Experience and Driving Cost Efficient

The Power of Voice: Why contact center should prioritize voice in a digital world



Here are some testimonials from
the first edition of VCC

Megan Evitts Event Manager - Avoxi

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Shaun Marshall Vice President of Customer Experience at Careismatic Brands

Agenda was great, solid group of presenters. Overall experience was great

Devon Savoy Group Product Manager - Customer Experience at Macmillan Learning

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Todd Sale Sr. VP Customer Experience Operations at Fleetcor

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Chelsea Gstohl Vice President of Contact Center at Pelican State Credit Union

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Neal Topf President and Co Founder Callzilla

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.