Virtual Summit
Transforming Customer Conversations with Agentic AI
From Conversations to Actions. From AI Assistants to Autonomous Customer Experiences.
- 13th October 2026
- 11:00 AM ET
Event Overview
Customer conversations are entering a new era.
For years, organizations have invested in chatbots, conversational AI, knowledge bases, automation and contact-center technologies to improve customer service. But most solutions still operate within predefined workflows — answering questions, routing requests or assisting human agents.
Agentic AI changes the model.
AI agents can understand customer intent, reason across context, access enterprise systems, make decisions and take action — turning customer conversations into outcomes rather than simply responses.
The Transforming Customer Conversations with Agentic AI Virtual Summit brings together customer experience leaders, contact center executives, digital transformation experts, AI innovators and technology providers to explore how agentic AI is redefining the way organizations engage, support and serve their customers.
From intelligent customer service and autonomous resolution to personalized engagement, proactive support and AI-human collaboration, this virtual event will examine how organizations can move from reactive conversations to intelligent, outcome-driven customer experiences.
Join industry leaders to explore practical strategies, emerging use cases and real-world approaches for deploying Agentic AI across the customer journey.
Why Attend
What to Expect
Why Attend
Discover Solutions
Explore a diverse array of automation technologies presented by leading solution providers in the field of legal workflow and legal spend management.
Networking Opportunities
Connect with solution providers, industry experts, and peers to exchange ideas, explore potential collaborations, and build valuable professional relationships.
Practical Insights
Gain practical insights into how automation can enhance legal management efficiency, reduce risks, and drive cost savings.
Tech Showcase
Witness live demonstrations and showcases of the latest automation tools and solutions transforming legal processes.
Strategic Partnerships
Explore opportunities for strategic partnerships and collaborations that can propel your organization towards automation-driven excellence.
Key themes
Key Discussion topics
The Rise of Agentic AI in Customer Experience
How AI agents are moving customer interactions beyond simple automation toward autonomous, goal-oriented experiences.
From Chatbots to Autonomous Customer Agents
What separates traditional conversational AI from AI agents capable of reasoning, decision-making and taking action?
Redefining the Contact Center with Agentic AI
How AI agents can transform customer service operations while enabling human agents to focus on higher-value interactions.
The Future of Human + AI Collaboration
Exploring the new operating model where human employees and AI agents work together across the customer journey.
Moving from Reactive to Proactive Customer Service
How organizations can use AI to identify customer needs, anticipate problems and initiate conversations before customers reach out.
Personalization at Scale
How Agentic AI can combine customer context, behavioral data and business intelligence to deliver more relevant interactions.
AI Agents That Don't Just Answer — They Act
Exploring how AI agents can execute tasks across CRM, ticketing, billing, order management and other enterprise systems.
Building Trust into AI-Powered Conversations
Addressing accuracy, transparency, security, compliance, human oversight and responsible AI.
Measuring the Business Impact of Agentic AI
Which metrics matter when evaluating AI-powered customer experiences — from resolution time and CSAT to cost efficiency, retention and revenue.
The Future of Voice AI
How intelligent voice agents are changing customer service, sales conversations and contact-center operations.
Designing the Next-Generation Customer Journey
How organizations can rethink customer journeys when AI agents become active participants rather than passive support tools.
Scaling Agentic AI Across the Enterprise
What organizations need across data, technology, processes, governance and talent to move from experimentation to enterprise deployment.
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real Estate
Telecommunications
Ecommerce & Retail
Telecommunications
Consumer Goods
Telecommunications
Manufacturing
Food Production
Saas
Computer Software
Network & Security
Who Should Attend
This event is designed for senior leaders responsible for customer experience, customer service, contact centers, digital transformation and AI strategy.
Executive Leadership
- Chief Customer Officer
- Chief Experience Officer
- Chief Digital Officer
- Chief AI Officer
- Chief Information Officer
- Chief Technology Officer
- Chief Operating Officer
Customer Experience & Service
- VP Customer Experience
- VP Customer Service
- VP Customer Operations
- Head of Customer Experience
- Head of Customer Service
- Director of Customer Experience
- Director of Customer Operations
- Customer Experience Transformation Leaders
Contact Center & Customer Operations
- Chief Contact Center Officer
- VP Contact Center
- Head of Contact Center
- Contact Center Director
- Customer Service Operations Leaders
- Contact Center Transformation Leaders
- Workforce Management Leaders
AI, Technology & Digital Transformation
- Head of Artificial Intelligence
- Head of Digital Transformation
- AI Transformation Leaders
- Conversational AI Leaders
- Digital Experience Leaders
- Automation Leaders
- Data & Analytics Leaders
- Enterprise Technology Leaders
Sales & Revenue
- Chief Revenue Officer
- VP Sales
- Head of Sales Operations
- Revenue Operations Leaders
- Customer Success Leaders
- Sales
What You Will Take Away
By attending the virtual event, you will gain practical insights into:
Building an Agentic AI Strategy
01
Understand where AI agents can deliver the greatest impact across customer-facing operations.
Identifying High-Value Use Cases
02
Learn which customer interactions are best suited for autonomous AI.
Designing Human-AI Workflows
03
Explore how to determine what AI should handle independently and where human intervention remains essential.
Connecting AI to Enterprise Systems
04
Understand the importance of integrating AI agents with CRM, contact-center, knowledge, billing and operational systems.
Scaling Beyond the Pilot
05
Learn how organizations can move from isolated AI experiments to enterprise-wide Agentic AI deployments.
Measuring ROI
06
Discover how to connect AI investments to customer experience, operational efficiency and business outcomes.
Event Moderator
Toya Broox
Founder and Managing Director Nehr Consulting
Speakers
- Phone:+1 (859) 254-6589
- Email:info@example.com
Megan Barbier
Chief Human Resources Officer Xactly Corporation
- Phone:+1 (859) 254-6589
- Email:info@example.com
Dr. Darlene Hunter
VP, Head of HR CEO, EmployeeShield
- Phone:+1 (859) 254-6589
- Email:info@example.com
Stephen Brooks
VP, People Experience at Generate Capital.
- Phone:+1 (859) 254-6589
- Email:info@example.com
Rhonda Davenport
Chief People Officer, Founder & Principal, RD Advisory
- Phone:+1 (859) 254-6589
- Email:info@example.com
Patrice Graves
Founding Member, coNEXTions
- Phone:+1 (859) 254-6589
- Email:info@example.com
Nikki Mohler
HR Director, Americas at Novacel, Inc.
- Phone:+1 (859) 254-6589
- Email:info@example.com
Micheal Watson
Director of Customer Agentic Enablement Eightfold
- Phone:+1 (859) 254-6589
- Email:info@example.com
Rizwan Sherif
Director of Customer Experience, Credit Repair Cloud
Platinum Sponsor
Silver Sponsor
Platinum Sponsor
Previous Partners
Testimonials from our Previous Virtual Events
AVOXI - Platinum Sponsor
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.
My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!
It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.
Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health
