Virtual Event
Future of Customer Experience & Intelligent Operations
Beyond Chatbots to Autonomous Workflows
Stop chatting with AI. Start deploying it. Join 300+ Enterprise Leaders to master the shift from passive assistants toa autonomous multi-agent swarms.
- 30th June 2026
- 11:00 AM ET
Event Overview
In today’s hyper-connected world, customer experience (CX) is no longer just a function — it’s the foundation of competitive advantage. As organizations evolve, the intersection of AI, automation, and intelligent operations is redefining how businesses engage customers, empower employees, and deliver value at scale. Customer expectations are evolving faster than ever — and so must the systems that serve them.As AI, automation, and data-driven intelligence reshape how organizations operate, customer experience is emerging as the core driver of growth, loyalty, and competitive differentiation. The Future of Customer Experience & Intelligent Operations Virtual Summit 2026 brings together CX leaders, operations executives, digital transformation experts, and AI innovators to explore how next-generation technologies are transforming the way enterprises design, deliver, and optimize experiences across every touchpoint. Across multiple sessions, the summit explores:
- How AI and intelligent automation are elevating CX delivery and decision-making
- Building data-driven operational models that enable speed, personalization, and trust
- Redefining human + machine collaboration for scalable, empathetic experiences
- Overcoming silos between CX, operations, and technology to drive true transformation
Attendees will gain actionable insights, proven frameworks, and peer perspectives to help them navigate the future of intelligent customer experience — where automation meets empathy, and data meets design.
Join us to explore how forward-thinking organizations are shaping a future where technology and human understanding work hand in hand to deliver meaningful, measurable business impact.
What to Expect
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Sessions
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Why Attend
Discover Solutions
Explore a diverse array of automation technologies presented by leading solution providers in the field of legal workflow and legal spend management.
Networking Opportunities
Connect with solution providers, industry experts, and peers to exchange ideas, explore potential collaborations, and build valuable professional relationships.
Practical Insights
Gain practical insights into how automation can enhance legal management efficiency, reduce risks, and drive cost savings.
Tech Showcase
Witness live demonstrations and showcases of the latest automation tools and solutions transforming legal processes.
Strategic Partnerships
Explore opportunities for strategic partnerships and collaborations that can propel your organization towards automation-driven excellence.
Industries
Telecommunications
Ecommerce & Retail
pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Telecommunications
Ecommerce & Retail
Telecommunications
Consumer Goods
Telecommunications
Manufacturing
Food Production
Saas
Computer Software
Network & Security
Key themes
This summit will gather together General Counsels, Attorneys/Lawyers, CEOs, VPs, Directors, Heads, Managers, Leads, Senior Level Executives and Researchers from the following focus areas:
- CIOs, CTOs, CDOs (Chief Digital Officers)
- Heads of Intelligent Automation & RPA
- VPs/Directors of Customer Experience (CX)
- Product Managers (AI/Automation)
- Head of Contact Center/Service Operations
- Enterprise Architects & AI Strategists
- Data Scientists & Machine Learning Engineers
Platinum Sponsor
Silver Sponsor
Platinum Sponsor
Previous Partners
Testimonials from our Previous Virtual Events
AVOXI - Platinum Sponsor
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.
My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!
It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.
Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health
