US Edition
Future of AI-Driven Customer Communication Automation
Virtual Summit 2025
Date: 18th June 2025
Overview
The Future of AI-Driven Customer Communication Automation – US Edition will explore how AI is transforming customer interactions, automating workflows, and enhancing engagement across multiple channels. As businesses strive to provide seamless, personalized, and efficient communication, AI-powered automation is redefining the way companies connect with their customers.
This virtual event will bring together industry experts, technology leaders, and decision-makers to discuss the latest advancements in AI-driven customer communication. Through keynotes, panel discussions, fireside chats, and case studies, attendees will gain insights into AI-powered chatbots, intelligent virtual assistants, predictive analytics, real-time speech and text analysis, and the future of omnichannel automation.
Key discussions will focus on how AI enhances customer engagement while maintaining a human touch, improves efficiency in customer support, and enables businesses to scale personalized interactions. Industry leaders will share best practices, implementation strategies, and future trends that will shape the next era of AI-driven customer communication.
Whether you’re a CX leader, technology executive, or business strategist, this event will provide the latest insights and strategies to help you leverage AI for smarter, faster, and more impactful customer communication.
Key Themes To Be Covered At The Event
Maximizing Sales Productivity with AI Tools
Strategies for leveraging AI to streamline sales processes and improve efficiency.
Transforming Sales Calls: The Role of AI in Communication
How AI technologies can enhance the quality and outcomes of sales conversations.
Harnessing Real-Time Insights for Better Sales Decisions
The importance of real-time data and analytics in shaping sales strategies.
Automating Follow-Up: Balancing Efficiency and Personal Touch
Best practices for automating follow-up communications while maintaining rapport with leads.
Enhancing Team Collaboration in a Digital Sales Environment
Tools and techniques for fostering effective collaboration among remote sales teams.
AI-Driven Lead Qualification: Prioritizing Opportunities Effectively
Exploring methods for using AI to identify and prioritize high-value leads.
Data Analytics in Sales: Turning Insights into Action
Discussing how to leverage analytics to inform and enhance sales tactics.
The Future of Remote Selling: Innovations and Best Practices
Trends shaping the future of remote sales and how to adapt to them
Customer Experience in Sales: Using AI to Enhance Interactions
Strategies for leveraging AI to improve customer engagement during the sales process.
Key Themes To Be Covered At The Event
AI-Powered Customer Communication: The Future of Automated Engagement
Conversational AI and Chatbots: Enhancing Customer Interactions at Scale
Omnichannel Automation: Creating a Seamless Customer Experience Across Platforms
Predictive AI for Customer Communication: Anticipating Needs and Personalizing Engagement
AI-Powered Sentiment and Speech Analysis: Understanding Customer Emotions in Real-Time
Balancing Automation with Human Touch: The Role of AI in Customer Service
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Key Topics
Conversational AI in Action: How Chatbots and Virtual Assistants are Reshaping Customer Engagement
AI-powered chatbots and virtual assistants are revolutionizing customer communication by providing instant responses, handling common queries, and freeing up human agents for more complex interactions. This discussion will explore how businesses can effectively implement AI-driven conversational solutions to enhance customer satisfaction, reduce response times, and create a seamless support experience.
AI-Powered Omnichannel Communication: Delivering Seamless Interactions Across Voice, Chat, and Email
Customers expect a unified experience across multiple communication channels. This session will explore how AI-powered automation enables businesses to create a seamless omnichannel strategy, ensuring consistent and personalized interactions across voice, chat, email, and messaging platforms. Experts will share insights on integrating AI into customer engagement for improved efficiency and satisfaction.
Real-Time AI Speech & Text Analytics: Turning Conversations into Actionable Insights
AI-driven speech and text analytics provide real-time insights into customer interactions, helping businesses improve response quality, detect sentiment, and enhance overall customer experience. This discussion will highlight how AI analyzes conversations across channels to uncover trends, improve agent performance, and drive more informed decision-making.
AI in Customer Support: Automating Routine Tasks Without Losing the Human Connection
Automation in customer support is rapidly increasing, but maintaining a balance between efficiency and human touch remains crucial. This session will focus on how businesses can leverage AI to automate repetitive tasks like ticket resolution and FAQs while ensuring customers still receive empathetic and personalized interactions when needed.
Predictive Analytics in Customer Communication: How AI Anticipates Customer Needs
AI-powered predictive analytics allow businesses to anticipate customer needs before they even arise. This session will explore how AI-driven models analyze customer behavior, predict potential issues, and enable proactive engagement. Learn how companies are using AI to enhance retention, improve customer satisfaction, and drive personalized recommendations.
AI-Driven Sentiment Analysis: Enhancing Personalization and Customer Satisfaction
Understanding customer emotions in real-time allows businesses to respond more effectively and create meaningful interactions. This discussion will delve into how AI-powered sentiment analysis interprets tone, language, and behavior to help customer service teams provide more empathetic and customized responses, ultimately boosting customer loyalty.
Empowering Remote Workforces with Cloud Communications
Ensuring Business Continuity with Cloud Communications
Speakers
Dave Zimmerman
Director of Global Customer Experience - QVC
Evangeline Marcial
Sr Director of Customer Service & Technical Support at Pentair
Who Should Attend?
CXO VP Director Head Manager:
Customer Experience
Contact Center
Customer Support
Customer Service
AI & Automation
Technology
IT
Data & Analytics
Product
Innovation
Sales
Revenue
Marketing
Customer Engagement
BPO
Outsourcing Leaders
And many more
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Past Sponsor
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Platinum Sponsor
Request Agenda
Don’t miss the opportunity to learn how AI-driven sales automation can transform your business. Register today and secure your spot at the event.
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Testimonials from our
Previous Virtual Events
All the speakers delivered exceptional presentations, each offering a unique and insightful perspective on their respective stories. Particularly noteworthy was Vivek Kariyavula's discussion on the Digital Supply Chain, a topic that resonates deeply with me. Additionally, I found Mark Gilham's presentation on the Transformative Journey of Procurement to be both enjoyable and enlightening. The venue was well-chosen, the food was excellent, and overall, the event was a success. Honestly, I can't pinpoint any areas that require improvement - the presentations and audience engagement were excellent.
I appreciated the networking opportunities and the global perspective gained through the presentations exploring possibilities within the Supply Chain. The diverse range of topics and speakers, as well as the mix of attendees, contributed to the overall success of the event. The organizational aspects were commendable, and the content curated by the organizers was both relevant and engaging for me. The inclusion of handy handouts added to the overall positive experience.
