Conversational AI & Intelligent Automation

Virtual Summit

Conversational AI & Intelligent Automation

Transforming CX, Hyper-Automating Workflows, and Driving ROI in the Era of Generative AI

Date: 21st January 2026
Time: 12:00 PM CET

Overview

About the event: As businesses accelerate their digital transformation journeys, Conversational AI and Intelligent Automation have emerged as critical enablers of operational excellence, enhanced customer experiences, and strategic growth. Organizations across industries are deploying AI-powered chatbots, virtual assistants, and automation workflows to transform how they engage customers, empower employees, and optimize business processes.

Conversational AI & Intelligent Automation Virtual Summit will bring together business leaders, AI innovators, automation experts, and technology providers to explore how intelligent automation is reshaping the enterprise landscape.

This virtual event will highlight how Conversational AI is revolutionizing customer service, driving employee productivity, enabling intelligent document processing, and creating seamless omnichannel experiences. Through expert-led keynotes, thought-provoking panels, and real-world case studies, attendees will gain valuable insights into AI strategy, automation ROI, ethical AI deployment, and building scalable conversational experiences.

Key discussions will focus on how organizations are integrating generative AI into customer workflows, orchestrating end-to-end automation, and balancing human expertise with machine intelligence. Industry leaders will share practical strategies for implementing AI governance frameworks while accelerating time-to-value and ensuring responsible AI adoption.

Whether you’re a CIO, Chief Digital Officer, Customer Experience Leader, or Automation Strategist, this event will provide the latest trends, use cases, and best practices to help you leverage Conversational AI and Intelligent Automation for competitive advantage, operational efficiency, and superior customer outcomes. Join us to discover how AI-driven conversations and intelligent automation are powering the next generation of business transformation.

Key Topics To Be Explore

APIs are no longer just connectors, they are the backbone of modern banking. At our virtual event, join leaders from banks, fintechs, and technology providers as they discuss:

Speakers

Melissa “Mel” Ruiz

Vice President Technology at Newrez LLC

Jay Smith MBA, BSTM

HealthCare IT Fixer | Performance Improver | Team Builder

James Nolin

Vice President, IT Operations and CISO @ Spirit Airlines | FBI CISO Academy Graduate

Who Should Attend?

Job Titles

CIOs, CTOs, CDOs (Chief Digital Officers)
Heads of Intelligent Automation & RPA
VPs/Directors of Customer Experience (CX)
Product Managers (AI/Automation)
Head of Contact Center/Service Operations
Enterprise Architects & AI Strategists
Data Scientists & Machine Learning Engineers

Industries

Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real Estate

Agenda Overview

The State of Conversational AI & Intelligent Automation in 2025

Governing GenAI: Compliance and Ethics in Customer-Facing Automation

Architecting the Hyper-Automated Enterprise

Real-World ROI: A 10x Efficiency Gain in the Back Office

CX vs. OpEx: Balancing Customer Delight with Operational Cost Reduction

5 Key Takeaways: Your Conversational AI & IA Roadmap for 2026

Past Events

Frequently Asked Questions

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

This virtual event is complimentary to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device, or tablet. Audio and presentation viewing is accessed through an internet connection.

Testimonials

The workshop made AI simple and practical — I can now apply it directly to my work.

All the speakers delivered exceptional presentations, each offering a unique and insightful perspective on their respective stories. Particularly noteworthy was Vivek Kariyavula's discussion on the Digital Supply Chain, a topic that resonates deeply with me. Additionally, I found Mark Gilham's presentation on the Transformative Journey of Procurement to be both enjoyable and enlightening. The venue was well-chosen, the food was excellent, and overall, the event was a success. Honestly, I can't pinpoint any areas that require improvement - the presentations and audience engagement were excellent.

Andrei Bulgaru

Global Digital Analytics Manager at Unilever

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Megan Evitts

Event Manager - Avoxi

I appreciated the networking opportunities and the global perspective gained through the presentations exploring possibilities within the Supply Chain. The diverse range of topics and speakers, as well as the mix of attendees, contributed to the overall success of the event. The organizational aspects were commendable, and the content curated by the organizers was both relevant and engaging for me. The inclusion of handy handouts added to the overall positive experience.

Remko Sweers

Director Digital Transformation at MSD

Thank you for having us on Tuesday at the event, there were so many insightful sessions and it was great to be surrounded by like-minded professionals like us.

Andrei Bulgaru

Assistant Manager Supply Chain Control Tower at Adidas

Agenda was great, solid group of presenters. Overall experience was great

Shaun Marshall

Vice President of Customer Experience at Careismatic Brands

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Devon Savoy

Group Product Manager - Customer Experience at Macmillan Learning

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Todd Sale

Sr. VP Customer Experience Operations at Fleetcor

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Chelsea Gstohl

Vice President of Contact Center at Pelican State Credit Union

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

Virtual Summit