AI-Driven Sales Automation Virtual Summit
Transforming the Future of Sales
Date: 18th February 2025
Time: 12:00 Noon CET
Contact Center Automation
Virtual Summit 2025
Date: 12th March 2025
AI-Driven Sales
Automation Virtual Summit
Transforming the Future of Sales
Date: 18th February 2025
Time: 12:00 Noon CET
Overview
In the fast-evolving world of sales, automation is no longer just an option—it’s a necessity. AI-driven sales automation is reshaping the way businesses engage with customers, streamline sales processes, and drive revenue growth. This virtual event brings together sales leaders, AI experts, and technology innovators to explore how AI is revolutionizing sales automation.
Join us on 20th November 2024 for a day of insightful presentations, interactive panel discussions, and networking opportunities. Learn from industry pioneers about the latest trends, challenges, and opportunities in AI-driven sales automation.
Overview
The Contact Center Automation Virtual Summit 2025 on March 12th, 2025, will explore the latest advancements in automation technology and its profound impact on contact center operations. With a focus on tools like robotic process automation (RPA), AI-driven workflows, and self-service solutions, this summit will show how businesses can reduce manual effort, enhance efficiency, and provide seamless customer service at scale. Automation is enabling organizations to optimize every touchpoint of the customer journey, allowing agents to focus on higher-value tasks while automation handles routine processes.
Attendees will hear from industry experts, innovative companies, and thought leaders through a series of keynotes, panel discussions, and customer success stories. These sessions will provide valuable insights into the future of contact center automation and practical strategies for implementing automation in your organization. Whether you’re just beginning to explore automation or looking to refine your existing systems, this event will equip you with the tools and knowledge needed to drive operational excellence. Join us for this invaluable opportunity to learn from top decision-makers and discover how automation can transform your contact center for the better.
Key Themes To Be Covered At The Event
Maximizing Sales Productivity with AI Tools
Strategies for leveraging AI to streamline sales processes and improve efficiency.
Transforming Sales Calls: The Role of AI in Communication
How AI technologies can enhance the quality and outcomes of sales conversations.
Harnessing Real-Time Insights for Better Sales Decisions
The importance of real-time data and analytics in shaping sales strategies.
Automating Follow-Up: Balancing Efficiency and Personal Touch
Best practices for automating follow-up communications while maintaining rapport with leads.
Enhancing Team Collaboration in a Digital Sales Environment
Tools and techniques for fostering effective collaboration among remote sales teams.
AI-Driven Lead Qualification: Prioritizing Opportunities Effectively
Exploring methods for using AI to identify and prioritize high-value leads.
Data Analytics in Sales: Turning Insights into Action
Discussing how to leverage analytics to inform and enhance sales tactics.
The Future of Remote Selling: Innovations and Best Practices
Trends shaping the future of remote sales and how to adapt to them
Customer Experience in Sales: Using AI to Enhance Interactions
Strategies for leveraging AI to improve customer engagement during the sales process.
Key Themes To Be Covered At The Event
AI-Driven Customer Interactions
Exploring the impact of artificial intelligence on customer service.
How chatbots and virtual assistants are transforming call centers.
Personalizing customer interactions using AI and machine learning.
Omni-Channel Communication
Integrating various communication channels for a seamless customer experience.
The role of automation in managing omni-channel interactions.
Case studies on successful omni-channel strategies.
Call Center Infrastructure
Telephony Systems and Technologies
Hardware and Software Requirements
Network Architecture and Security
Robotic Process Automation (RPA)
Streamlining call center operations with RPA.
Examples of repetitive tasks automated through RPA.
The future of RPA in enhancing call center efficiency.
Cloud-Based Call Center Solutions
Benefits of moving call center operations to the cloud.
Case studies on successful cloud adoption.
Comparing cloud-based solutions with traditional setups.
Enhancing Workforce Management with Automation
Automating workforce scheduling and management.
Tools for optimizing agent performance and satisfaction.
Best practices for managing remote call center teams.
Voice Recognition and Natural Language Processing (NLP)
Implementing voice recognition technology in call centers.
How NLP enhances customer interactions and data analysis.
Future trends in voice and language technologies.
Customer Data Security and Privacy
Ensuring data security in automated call centers.
Compliance with privacy regulations.
Balancing automation with customer trust.
Measuring ROI and Success in Contact Center Automation
Key metrics to evaluate the success of automation initiatives.
Case studies on ROI from call center automation.
Strategies for continuous improvement and innovation.
Integration of CRM and Contact Center Automation
How CRM systems integrate with call center automation tools.
Enhancing customer relationship management through automation.
Real-world examples of successful CRM integration.
The Role of AI in Quality Assurance
Automating quality assurance processes in call centers.
Tools and techniques for monitoring and improving call quality.
Case studies on AI-driven quality assurance.
Future Trends in Contact Center Technology
Emerging technologies poised to transform call centers.
Predictions for the next decade in call center automation.
Preparing for future technological advancements.
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Key Topics
Unlocking Operational Efficiency: The Power of Automation in Contact Centers
Explore how automation tools like Robotic Process Automation (RPA), AI, and chatbots are streamlining repetitive tasks, reducing costs, and improving efficiency in contact centers. Discuss best practices for implementing automation across different workflows to achieve seamless, 24/7 customer support.
The Role of AI in Automating Customer Interactions: Chatbots, Voicebots, and Beyond
Delve into the latest AI-driven automation technologies, including chatbots, voicebots, and virtual assistants. Discuss how these solutions can handle routine customer queries, improve response times, and elevate the customer experience, while also addressing challenges such as maintaining a human-like touch.
Omnichannel Automation: Connecting Customers Across Touchpoints with Seamless Automation
Examine how automation can unify customer interactions across multiple channels—phone, email, chat, social media, and self-service portals. Discuss strategies for integrating automation into omnichannel workflows to provide consistent and frictionless customer experiences.
AI and Automation in Workforce Management: Enhancing Scheduling, Forecasting, and Performance
Explore how AI and automation are transforming workforce management in contact centers. Topics can include automating agent scheduling, predicting demand, and optimizing performance metrics to improve operational efficiency and ensure the right staffing levels at all times.
Challenges and Opportunities in Contact Center Automation: Overcoming Barriers to Successful Implementation
Discuss the common challenges organizations face when implementing contact center automation, such as integration with existing systems, employee adoption, and customer satisfaction concerns. Also, explore strategies to overcome these barriers and maximize the value of automation for both agents and customers.
Empowering Remote Workforces with Cloud Communications
Ensuring Business Continuity with Cloud Communications
Expected Speakers
Mehdi Zohouri
Vice President of Sales RES
Pedro Menezes Soares
Head of Sales at OLX Group
Romain Coplo
Vice President of Sales & Marketing Operations OVHcloud
Jeremy Slater
Area Vice President Sales EMEA at Dialpad
Przemyslaw Drzymala
EVP of Global Sales EMEA at Comarch
ANDREIA DUARTE
Global Sales Director at GenScript
Savitha Chennagiri
Head of Sales, Data & AI at Avanade
Ismael Laguna
Head Of Contact Center at Unicaja
Tomasz Siara
Contact Center Director at VeloBank S.A.
Who Should Attend?
This event is designed for:
Call Center
Call Center Operations
Customer Experience
Customer Service
Customer Engagement
Customer Strategy
Digital Innovation
Digital Transformation
IT
BPO
Operations
Communications
Sales & Marketing
Customer Insight
CRM
Technology
IT & Network Security
And many more
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Past Sponsor
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Platinum Sponsor
Request Agenda
Don’t miss the opportunity to learn how AI-driven sales automation can transform your business. Register today and secure your spot at the event.
Frequently Asked
Questions
Many desktop publishing packages and web page editors now use as their default model text, and a search for will uncover many web sites still in their infancy. is untrammelled and when nothing prevents our
Various versions have evolved over the years, sometimes by accident sometimes on purpose
Frequently Asked
Questions
Testimonials from our
Previous Virtual Events
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
