Techsommet Events

Conversational AI and Chatbot-US

Virtual Summit

27th February 2025

10:00 AM ET

About the Event

We are pleased to announce Conversational AI and Chatbot event series, which will delve into the various ways in which Conversational AI and Chatbots are revolutionizing customer service and experience.

The customer experience has always been a critical factor in business success, and companies are constantly seeking innovative ways to enhance it. In recent years, Conversational AI and Chatbots have emerged as game-changers in the customer experience domain, revolutionizing the way businesses interact with their customers.

Conversational AI and Chatbots offer personalized and seamless interactions with customers, improving the overall experience. These intelligent systems can understand natural language and engage in meaningful conversations, simulating human-like interactions. By leveraging advanced algorithms and machine learning, they can analyze customer data and preferences to deliver personalized recommendations and solutions.

One of the significant ways Conversational AI and Chatbots are transforming the customer experience is through instant and round-the-clock support. Customers no longer have to wait on hold or wait for business hours to get assistance. Chatbots are available 24/7, providing prompt responses to queries and addressing customer concerns in real time. This availability not only enhances customer satisfaction but also increases customer loyalty and trust in the brand.

Conversational AI and Chatbots are revolutionizing the customer experience domain by providing instant support, personalized interactions, improved self-service options, and valuable customer insights. Businesses that embrace these technologies can deliver exceptional customer experiences, boost customer satisfaction, and gain a competitive edge in today’s fast-paced digital landscape. As technology continues to evolve, the potential for Conversational AI and Chatbots to shape and transform the customer experience domain is immense.

 

At our upcoming event, industry leaders from around the world will convene to share insights and best practices on leveraging conversational AI and Chatbots to enhance customer engagement and experience. Attendees will have the opportunity to hear from keynote speakers, participate in case studies, and engage in panel discussions. Our previous edition attracted over 350+ decision-makers from a diverse range of industries, both as speakers and delegates. We anticipate an even larger turnout for this year’s event. If you’re interested in partnering with us as a sponsor, speaker, or delegate, please do not hesitate to reach out to our team for more information.

Some of the Themes that
will be discussed

What to Expect

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Stay Ahead of the Curve:

Gain insights into the latest trends, technologies, and strategies in the chatbot and virtual assistant landscape. Position your business at the forefront of innovation and ensure you stay ahead of your competition.
computer

Drive Customer Engagement:

Discover how chatbots and virtual assistants can enhance customer interactions, deliver personalized experiences, and drive customer satisfaction. Learn proven tactics to leverage these technologies and build long-lasting relationships with your customers
chat

Optimize Business Operations:

Explore how chatbots and virtual assistants can streamline processes, automate repetitive tasks, and improve overall operational efficiency. Unlock opportunities to cut costs, save time, and allocate resources strategically.
video-call

Networking and Collaboration:

Connect with industry experts, potential partners, and like-minded professionals. Expand your professional network, share ideas, and collaborate with individuals who are shaping the future of chatbots and virtual assistants

Delegates joining us

CXO's VP's Director's Heads and Managers of

Expected Speakers

Industries Joining

Audience breakdown

Industries Joining

Information Technology

Ecommerce & Retail

Healthcare

Pharmaceuticals

Banking & Insurance

Leisure & Tourism

Internet

SaaS

Telecommunications

Manufacturing

Why Attend

Stay Ahead of the Curve: Gain insights into the latest trends, technologies, and strategies in the chatbot and virtual assistant landscape. Position your business at the forefront of innovation and ensure you stay ahead of your competition.

Drive Customer Engagement: Discover how chatbots and virtual assistants can enhance customer interactions, deliver personalized experiences, and drive customer satisfaction. Learn proven tactics to leverage these technologies and build long-lasting relationships with your customers.
Optimize Business Operations: Explore how chatbots and virtual assistants can streamline processes, automate repetitive tasks, and improve overall operational efficiency. Unlock opportunities to cut costs, save time, and allocate resources strategically.
Networking and Collaboration: Connect with industry experts, potential partners, and like-minded professionals. Expand your professional network, share ideas, and collaborate with individuals who are shaping the future of chatbots and virtual assistants

Some Of The
Discussion Topics

The Future of Customer Experience

Creating Seamless Omnichannel Experiences

"Harnessing the Power of Conversational AI"

Humanizing Customer Experience with Technology

Data-Driven Customer Experience

Empowering Customers through Self-Service

Building Emotional Connections with Customers


Delivering Personalization at Scale : how businesses can leverage conversational AI and Chatbots to deliver personalized experiences

Chatbots and Human Agents: The Perfect Balance

Measuring and Optimizing Customer Experience

FAQ

The event will take place on 15th August 2024 on the Zoom platform. You can access the summit from the comfort of your own location, eliminating the need for travel.

You can register by clicking on the register as attendee button and filling in all the necessary information. You will then receive an invite on your email.

There is no cost to register. This will be a free-to-attend event.

You can register by clicking on the register as sponsor button and filling in all the necessary information. You will receive all the info on your email.

Here are some testimonials from
our previous events

Megan Evitts Event Manager - Avoxi

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Shaun Marshall Vice President of Customer Experience at Careismatic Brands

Agenda was great, solid group of presenters. Overall experience was great

Devon Savoy Group Product Manager - Customer Experience at Macmillan Learning

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Todd Sale Sr. VP Customer Experience Operations at Fleetcor

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Chelsea Gstohl Vice President of Contact Center at Pelican State Credit Union

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Neal Topf President and Co Founder Callzilla

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

AVOXI - Platinum Sponsor

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Megan Evitfs
Event Manager - Avoxi

Agenda was great, solid group of presenters. Overall experience was great

Shaun Marshall
Vice President of Customer Experience at Careismatic Brands

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Devon Savoy
Group Product Manager - Customer Experience at Macmillan Learning

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Todd Sale
Sr. VP Customer Experience Operations at Fleetcor

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Chelsea Gstohl
Vice President of Contact Center at Pelican State Credit Union

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

Neal Topf
President and Co Founder Callzilla

Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health

Lindsey Marandola
Director of Legal Operations at Temple Health

The event was very good. I must say this event was a big success. The event allowed for a diverse set of presentations and perspectives.

Bo Kinloch
Director of legal operations at Hasbro