The contact center industry is entering a new era — one defined by intelligence, automation, and adaptability.
Artificial intelligence is no longer a distant concept; it’s reshaping the way organizations interact with their customers, manage their operations, and empower their agents. From real-time conversational insights and predictive analytics to generative AI-driven engagement, today’s contact centers are transforming into strategic experience hubs that blend human empathy with machine precision. AI & the Next Era of Contact Centers: Adapting to Intelligent Change is a virtual summit that brings together CX leaders, operations executives, and technology innovators to uncover how AI is redefining customer engagement at every level. This interactive event will explore how forward-thinking organizations are: Leveraging AI, automation, and analytics to create faster, smarter, and more personalized customer experiences Using conversational and generative AI to empower agents and drive cost efficiencies Reimagining workforce management and performance optimization in the AI era Managing change and ensuring trust, transparency, and human connection in an AI-first world Through a series of keynotes, panel discussions, and real-world case studies, attendees will gain actionable insights into building future-ready, intelligent contact centers that not only resolve customer issues but anticipate and prevent them. Whether you’re leading a large enterprise contact center, deploying AI-driven CX solutions, or shaping digital transformation strategy, this summit will provide the tools, knowledge, and inspiration to stay ahead in an age where adaptability equals advantage. Join us to discover how to evolve your contact center from a cost center into a strategic differentiator powered by AI.