AI-Powered CX Transformation
Reimagining the Customer Journey
Date: 12th March 2026
Time: 12:00 PM CET
AI-Driven Sales
Automation Virtual Summit
Transforming the Future of Sales
Date: 18th February 2025
Time: 12:00 Noon CET
Overview
In the fast-evolving world of sales, automation is no longer just an option—it’s a necessity. AI-driven sales automation is reshaping the way businesses engage with customers, streamline sales processes, and drive revenue growth. This virtual event brings together sales leaders, AI experts, and technology innovators to explore how AI is revolutionizing sales automation.
Join us on 20th November 2024 for a day of insightful presentations, interactive panel discussions, and networking opportunities. Learn from industry pioneers about the latest trends, challenges, and opportunities in AI-driven sales automation.
About the Event
In today’s fast-paced world, exceptional customer experiences are no longer optional — they are a critical differentiator. As customer expectations continue to rise, businesses must evolve to meet the demand for seamless, personalized, and efficient interactions. At Transforming Customer Experience: AI-Driven Call Analytics, hosted by Techsommet, we explore how artificial intelligence is shaping the future of customer service, with a focus on the game-changing role of AI-powered call analytics. This fully virtual event will bring together leading experts, innovators, and decision-makers from around the world to discuss how AI is transforming customer service, enhancing operational efficiency, and creating more meaningful, data-driven customer interactions. By harnessing the power of AI in call analytics, businesses can decode customer sentiment, automate responses, personalize experiences, and make faster, more informed decisions. As AI continues to revolutionize customer service, call analytics has emerged as a powerful tool for businesses looking to better understand customer needs, optimize call center operations, and drive customer satisfaction. This event will guide you through the latest trends, tools, and techniques that leverage AI to elevate the customer experience — from real-time sentiment analysis to automated issue resolution, predictive insights, and beyond. Whether you’re a business leader looking to improve customer touchpoints, a customer service professional seeking to optimize team performance, or a technology innovator exploring new AI capabilities, this event will provide you with the knowledge and insights to stay ahead of the curve in the rapidly evolving customer experience landscape.
Key Themes To Be Covered At The Event
Maximizing Sales Productivity with AI Tools
Strategies for leveraging AI to streamline sales processes and improve efficiency.
Transforming Sales Calls: The Role of AI in Communication
How AI technologies can enhance the quality and outcomes of sales conversations.
Harnessing Real-Time Insights for Better Sales Decisions
The importance of real-time data and analytics in shaping sales strategies.
Automating Follow-Up: Balancing Efficiency and Personal Touch
Best practices for automating follow-up communications while maintaining rapport with leads.
Enhancing Team Collaboration in a Digital Sales Environment
Tools and techniques for fostering effective collaboration among remote sales teams.
AI-Driven Lead Qualification: Prioritizing Opportunities Effectively
Exploring methods for using AI to identify and prioritize high-value leads.
Data Analytics in Sales: Turning Insights into Action
Discussing how to leverage analytics to inform and enhance sales tactics.
The Future of Remote Selling: Innovations and Best Practices
Trends shaping the future of remote sales and how to adapt to them
Customer Experience in Sales: Using AI to Enhance Interactions
Strategies for leveraging AI to improve customer engagement during the sales process.
Key Themes To Be Covered At The Event
The AI Revolution in Customer Service: A Game Changer
Unlocking the Power of AI-Driven Call Analytics
Enhancing Customer Satisfaction with Real-Time AI Insights
Personalization at Scale: Using AI to Customize Customer Interactions
Improving Operational Efficiency: AI in Call Center Automation
AI and NLP: The Future of Conversational Analytics
Predictive Analytics: Anticipating Customer Needs with AI
Enhancing Agent Performance through AI Insights and Feedback
Data Privacy and Ethics in AI Call Analytics
Scaling AI-Driven Call Analytics: Overcoming Challenges and Barriers
Integrating AI with Multichannel Customer Support
The Role of AI in Customer Journey Mapping and Optimization
Voice Biometrics and Authentication in Call Centers
AI for Real-Time Call Routing and Intelligent Escalation
The Future of AI-Driven Call Analytics: Trends to Watch
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Key Topics
The Power of AI in Customer Interactions:
Understanding how AI can analyze voice, sentiment, and intent to enhance communication and satisfaction.
AI-Driven Call Analytics in Action:
Real-world use cases of AI tools in improving call center performance and customer outcomes.
Automation & Personalization:
How AI can streamline processes while personalizing experiences at scale.
The Impact of Natural Language Processing (NLP) on Call Analytics:
Dive into the role of NLP in interpreting customer queries and improving service delivery.
Optimizing Call Center Performance:
Harnessing data to monitor KPIs, assess agent performance, and identify areas for improvement.
Ethics & Data Privacy in AI Call Analytics:
Navigating the challenges of data security, ethical AI practices, and maintaining customer trust.
Empowering Remote Workforces with Cloud Communications
Ensuring Business Continuity with Cloud Communications
Past Speakers
Who Should Attend?
This event is designed for:
Technology
Information
Customer Service / Customer Support
IT
Customer Experience
Cloud Solutions Architect
Cloud Engineer
Business Operations
Digital Transformation
Product – Communication Solutions
Sales / Sales Operations
Customer Success
Innovation
Business Intelligence
Contact Center
Marketing
Remote Work / Collaboration Solutions
Cloud Adoption
Data Privacy and Compliance
And many more
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Past Sponsor
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Platinum Sponsor
Request Agenda
Don’t miss the opportunity to learn how AI-driven sales automation can transform your business. Register today and secure your spot at the event.
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Testimonials from our
Previous Virtual Events
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
