US Edition
AI in Customer Experience
Transforming Contact Centers with Intelligent Automation
Date: 12th June 2025
Time: 10:00 AM ET
Overview
As customer expectations evolve, businesses are turning to AI-driven solutions to enhance customer experiences, improve efficiency, and drive smarter decision-making in contact centers. The AI in Customer Experience: Transforming Contact Centers with Intelligent Automation – US Edition will bring together industry experts, technology leaders, and decision-makers to explore the latest innovations in AI-powered customer interactions.
This virtual event will highlight how AI is revolutionizing contact centers by automating workflows, enhancing agent productivity, and delivering real-time insights to create seamless customer journeys. Through expert-led keynotes, panel discussions, and real-world case studies, attendees will gain valuable insights into AI-driven speech analytics, intelligent virtual assistants, sentiment analysis, and predictive customer engagement strategies.
Key discussions will focus on the impact of AI in streamlining contact center operations, improving customer satisfaction, and balancing automation with human touchpoints. Thought leaders will share actionable strategies for leveraging AI to optimize contact center performance while maintaining personalized, high-quality customer interactions.
Whether you’re a customer experience executive, operations leader, or technology innovator, this event will provide the latest trends and best practices to help you harness AI for superior customer engagement. Join us to discover how AI-powered automation is shaping the future of customer experience and transforming contact centers.
Key Themes To Be Covered At The Event
Maximizing Sales Productivity with AI Tools
Strategies for leveraging AI to streamline sales processes and improve efficiency.
Transforming Sales Calls: The Role of AI in Communication
How AI technologies can enhance the quality and outcomes of sales conversations.
Harnessing Real-Time Insights for Better Sales Decisions
The importance of real-time data and analytics in shaping sales strategies.
Automating Follow-Up: Balancing Efficiency and Personal Touch
Best practices for automating follow-up communications while maintaining rapport with leads.
Enhancing Team Collaboration in a Digital Sales Environment
Tools and techniques for fostering effective collaboration among remote sales teams.
AI-Driven Lead Qualification: Prioritizing Opportunities Effectively
Exploring methods for using AI to identify and prioritize high-value leads.
Data Analytics in Sales: Turning Insights into Action
Discussing how to leverage analytics to inform and enhance sales tactics.
The Future of Remote Selling: Innovations and Best Practices
Trends shaping the future of remote sales and how to adapt to them
Customer Experience in Sales: Using AI to Enhance Interactions
Strategies for leveraging AI to improve customer engagement during the sales process.
Key Themes To Be Covered At The Event
The AI-Powered Contact Center
Conversational AI and Virtual Agents
AI-Driven Sentiment Analysis: Understanding and Responding to Customer Emotions
AI-Powered Speech and Text Analytics: Turning Conversations into Actionable Insights
Predictive Customer Engagement
The Future of AI in Customer Experience
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Key Topics
AI in Contact Centers: How Automation is Reshaping Customer Support
AI is revolutionizing contact centers by automating repetitive tasks, assisting agents with real-time insights, and streamlining customer interactions. This discussion will explore how AI-driven automation reduces response times, enhances customer satisfaction, and empowers agents to focus on more complex issues. Experts will share insights on best practices for integrating AI into contact center operations and maximizing efficiency.
Conversational AI in Action: Can Virtual Agents Deliver a Human-Like Experience?
AI-powered chatbots and virtual assistants are handling more customer interactions than ever before, but can they truly replicate human conversations? This session will examine the latest advancements in Conversational AI, including Natural Language Processing (NLP) and machine learning, to determine how AI-driven virtual agents can provide seamless, context-aware, and empathetic customer experiences while knowing when to escalate to a human agent.
How AI-Powered Sentiment Analysis is Transforming Customer Service
Understanding customer emotions in real time is a game-changer for contact centers. AI-powered sentiment analysis enables businesses to analyze tone, word choice, and speech patterns to gauge customer satisfaction instantly. This discussion will explore how AI-driven sentiment tracking helps agents respond more effectively, de-escalate issues, and build stronger customer relationships.
From Data to Decisions: Leveraging AI-Driven Speech and Text Analytics
Every customer conversation—whether via phone, email, or chat—contains valuable insights. AI-powered speech and text analytics extract patterns from interactions to help businesses improve customer service, identify training opportunities, and enhance agent performance. This session will explore how companies can leverage AI to turn unstructured data into actionable intelligence, driving smarter decision-making in contact centers.
The Rise of Predictive Customer Service: Can AI Anticipate Customer Needs?
With AI-driven predictive analytics, businesses can proactively address customer concerns before they even reach out. By analyzing historical data, AI can identify patterns, detect potential churn risks, and recommend personalized solutions in real time. This discussion will highlight how AI enables businesses to shift from reactive to proactive customer service, improving retention and overall experience.
Automated Call Routing: Matching the Right Customer with the Right Agent
AI-powered intelligent call routing ensures that customers are connected to the most suitable agent based on their needs, sentiment, and interaction history. This session will explore how businesses are using AI to optimize call distribution, improve first-call resolution rates, and reduce customer frustration by minimizing transfers and wait times.
AI and Human Agents: Finding the Right Balance in Customer Service
While AI enhances efficiency, human interaction remains critical for complex and emotional customer interactions. This session will discuss strategies for integrating AI as a support tool rather than a replacement for human agents. Experts will share insights on AI-assisted coaching, real-time agent recommendations, and ways to ensure AI augments, rather than diminishes, the human touch in customer service.
AI in Compliance and Security: Ensuring Trust in AI-Powered Contact Centers
With AI handling sensitive customer data, businesses must prioritize security and compliance. This discussion will focus on how AI-driven solutions help organizations meet regulatory requirements, detect fraud, and protect customer information while maintaining transparency and trust. Industry leaders will explore the best practices for ensuring AI-powered contact centers remain secure and compliant.
The Future of AI in Customer Experience: What’s Next for Intelligent Automation?
AI continues to evolve, reshaping the way businesses interact with customers. What’s next for AI-driven customer experience? This forward-looking discussion will explore upcoming trends, from advancements in generative AI and voice automation to the integration of AI with augmented reality and emerging technologies. Experts will share predictions on the next wave of AI innovations in customer service and how organizations can prepare for the future.
Empowering Remote Workforces with Cloud Communications
Ensuring Business Continuity with Cloud Communications
Speakers
Jennifer Kilian
Chief Experience Officer at Publicis Sapient
Who Should Attend?
CXO VP Director Head Manager:
Customer Experience
Contact Center
Customer Support
Customer Service
Customer Success
Sales
Revenue
AI
Automation
Technology
IT
Data & Analytics
Product
Innovation
BPO
Outsourcing
And many more
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Past Sponsor
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Platinum Sponsor
Request Agenda
Don’t miss the opportunity to learn how AI-driven sales automation can transform your business. Register today and secure your spot at the event.
Frequently Asked
Questions
Many desktop publishing packages and web page editors now use as their default model text, and a search for will uncover many web sites still in their infancy. is untrammelled and when nothing prevents our
Various versions have evolved over the years, sometimes by accident sometimes on purpose
Frequently Asked
Questions
Testimonials from our
Previous Virtual Events
All the speakers delivered exceptional presentations, each offering a unique and insightful perspective on their respective stories. Particularly noteworthy was Vivek Kariyavula's discussion on the Digital Supply Chain, a topic that resonates deeply with me. Additionally, I found Mark Gilham's presentation on the Transformative Journey of Procurement to be both enjoyable and enlightening. The venue was well-chosen, the food was excellent, and overall, the event was a success. Honestly, I can't pinpoint any areas that require improvement - the presentations and audience engagement were excellent.
I appreciated the networking opportunities and the global perspective gained through the presentations exploring possibilities within the Supply Chain. The diverse range of topics and speakers, as well as the mix of attendees, contributed to the overall success of the event. The organizational aspects were commendable, and the content curated by the organizers was both relevant and engaging for me. The inclusion of handy handouts added to the overall positive experience.
