AI-Driven Sales Automation Virtual Summit
Transforming the Future of Sales
Date: 18th February 2025
Time: 12:00 Noon CET
Platinum sponsor
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Overview
The AI in Contact Center Virtual Summit 2025 on May 21st, 2025, will explore how artificial intelligence is revolutionizing customer support and service operations in contact centers. As AI-powered technologies like chatbots, virtual assistants, and predictive analytics continue to evolve, they are helping businesses automate routine tasks, optimize call routing, and deliver hyper-personalized customer experiences. This summit will delve into how these innovations are enhancing agent performance, reducing costs, and improving the overall efficiency of contact centers, all while ensuring better outcomes for customers.
With a rich lineup of keynote presentations, case studies, and panel discussions, industry leaders and AI experts will share insights into best practices, tools, and strategies to leverage AI effectively in your contact center. Whether you’re exploring AI for the first time or looking to scale its impact, this event will provide actionable takeaways to help you drive transformation in your contact center. Join over 300 decision-makers and experts to gain critical insights into how AI is reshaping customer service, and learn how to stay ahead of the curve in this fast-evolving field.
Key Themes To Be Covered At The Event
Maximizing Sales Productivity with AI Tools
Strategies for leveraging AI to streamline sales processes and improve efficiency.
Transforming Sales Calls: The Role of AI in Communication
How AI technologies can enhance the quality and outcomes of sales conversations.
Harnessing Real-Time Insights for Better Sales Decisions
The importance of real-time data and analytics in shaping sales strategies.
Automating Follow-Up: Balancing Efficiency and Personal Touch
Best practices for automating follow-up communications while maintaining rapport with leads.
Enhancing Team Collaboration in a Digital Sales Environment
Tools and techniques for fostering effective collaboration among remote sales teams.
AI-Driven Lead Qualification: Prioritizing Opportunities Effectively
Exploring methods for using AI to identify and prioritize high-value leads.
Data Analytics in Sales: Turning Insights into Action
Discussing how to leverage analytics to inform and enhance sales tactics.
The Future of Remote Selling: Innovations and Best Practices
Trends shaping the future of remote sales and how to adapt to them
Customer Experience in Sales: Using AI to Enhance Interactions
Strategies for leveraging AI to improve customer engagement during the sales process.
Key Themes To Be Covered At The Event
AI-Driven Automation: Streamlining Contact Center Operations and Enhancing Efficiency
Revolutionizing Customer Service: AI-Powered Chatbots and Virtual Assistants
Personalizing Customer Interactions with AI and Machine Learning
Transforming Customer Experience: AI for Proactive and Predictive Support
The Role of AI in Reducing Response Times and Improving First Call Resolution
Integrating AI with Human Agents: Achieving the Perfect Balance for Superior Service
AI-Powered Analytics: Unlocking Insights to Optimize Contact Center Performance
Enhancing Agent Performance and Training with AI-Driven Tools
Voice and Speech Recognition: AI Solutions for Smarter, More Efficient Calls
Ethical AI in Contact Centers: Ensuring Fairness, Transparency, and Data Privacy
Industries
Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Key Topics
AI in Contact Centers: Transforming Customer Support from Reactive to Proactive
Exploring how AI-powered tools can shift contact centers from reactive customer support to proactive, anticipatory service, leveraging predictive analytics and automation to anticipate customer needs before they arise.
The Future of Human-Agent Collaboration: Integrating AI with Live Support Teams
Discussing the evolving relationship between AI-driven chatbots, virtual assistants, and human agents, and how businesses can strike the right balance between automation and human touch to maximize both efficiency and customer satisfaction.
Personalizing Customer Interactions at Scale: AI’s Role in Customizing the Customer Journey
How AI technologies, such as machine learning and natural language processing (NLP), can help tailor individual customer experiences in real-time, driving more personalized, relevant, and efficient interactions.
AI for Real-Time Sentiment and Speech Analysis in Contact Centers
Delving into the power of AI in analyzing customer tone, language, and sentiment during interactions, and how this can guide agents in real time to improve customer outcomes and satisfaction.
Reducing Operational Costs with AI: From Automation to Process Optimization
Exploring the role of AI in reducing operational costs by automating routine tasks, optimizing workflows, and enabling more efficient resource allocation within contact centers.
The Impact of AI on First Call Resolution (FCR) and Customer Retention
Analyzing how AI-driven solutions improve First Call Resolution (FCR) rates, minimize escalation, and reduce customer churn by providing faster, more accurate responses and support.
Empowering Remote Workforces with Cloud Communications
Ensuring Business Continuity with Cloud Communications
Speakers
Sarah Wolf
Director, Call Center Operations, Healthcare Solutions at Ameridial Inc
Chelsea Gstohl
Vice President of the Contact Center at Pelican State Credit Union
Shaun Marshall
Vice President of Customer Experience at Careismatic Brands Inc
Todd Sale
Sr. Vice President, Customer Experience - Fleetcor
Devon Savoy
Group Product Manager, Customer Experience at Macmillan Learning
Neha Datta
Vice President Customer Experience Transformation at EXL
Rhonda Gibson
Contact Center Operations Manager at Mike Morse Law Firm
Stacy Sherman
Founder and Chief Customer Experience Officer at Doing CX Right
Claudio Pugliese
Assistant Vice President, AdvantageCare Physicians Call Center Operations at EmblemHealth
Angie Lanasa
Vice President, Contact Center Operations at Imagenet LLC
Brad Upham
Manager Contact Center Strategy & Transformation at ACLIVITI
Neha Dutta
Vice President Customer Experience Transformation at EXL
Jim Iyoob
Chief Customer Officer at Etech Global Services
Mike Leone
Practice Director ESG
Justin bodamer
VP Customer Care at Firstrust Bank
Brian Jeppesen
Director Contact Centers at Fertitta Entertainment LLC
Emily Cash
VP Product Marketing at Cyara
Hilary Scherer
Technology Director, GenerativeAgent at ASAPP
Neal Topf
President Callzilla
Natala Menezes
VP of Product Marketing at Dialpad
Ross Donaldson
Executive Leader, CX & Service Delivery Optimization
Fabrice Della Mea
VP product Management Dialpad
Who Should Attend?
This event is designed for:
Contact Center
Technology
Information
IT
Customer Experience
Customer Service
Digital Transformation
Sales / Sales Operations
Innovation
Customer Success
Business Intelligence
Marketing
Contact Center Operations
Customer Engagement
Customer Support
And many more
Why Attend?
Exclusive Insights
Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.
Actionable Strategies
Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.
Networking Opportunities
Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.
Interactive Sessions
Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.
Past Sponsor
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Testimonials from our
Previous Virtual Events
All the speakers delivered exceptional presentations, each offering a unique and insightful perspective on their respective stories. Particularly noteworthy was Vivek Kariyavula's discussion on the Digital Supply Chain, a topic that resonates deeply with me. Additionally, I found Mark Gilham's presentation on the Transformative Journey of Procurement to be both enjoyable and enlightening. The venue was well-chosen, the food was excellent, and overall, the event was a success. Honestly, I can't pinpoint any areas that require improvement - the presentations and audience engagement were excellent.
I appreciated the networking opportunities and the global perspective gained through the presentations exploring possibilities within the Supply Chain. The diverse range of topics and speakers, as well as the mix of attendees, contributed to the overall success of the event. The organizational aspects were commendable, and the content curated by the organizers was both relevant and engaging for me. The inclusion of handy handouts added to the overall positive experience.
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
I really enjoyed this. All the speakers and panellists were fantastic and made my job easy to moderate. It does make a huge difference when the audience is engaged and asking questions too. Thank you for having me on as moderator and for everyone involved in making it such a success.
The Summit provided everyone with great forward thinking take-aways, especially in AI and department relationship building. For me, hearing from the panelists the same thoughts on the CLM processes and engagement that I've had reassured me my thinking is on track. It is always good to have feedback on your own thoughts. A big win for me was finding out the official job title I have - Mainframe Legal Engineer (Mainframe because it's my concentration),
