US Edition
AI in Contact Center
Virtual Summit 2025
Date: 21st May 2025
10:05 AM to 10:25 AM
Enhancing Agent Performance with AI: Leveraging AI to equip agents with real-time insights and recommendations
Jim Iyoob
Chief Customer Officer at Etech Global Services
10:25 AM to 10:55 AM
To Be Announced
Reserved for
(Platinum Sponsor)
10:25 AM to 10:55 AM
Panel Discussion
Topic - AI-Powered Transformation: Balancing Efficiency, Analytics, and Human Touch in Modern Contact Centers.
Neha Dutta
VP Customer Experience at EXL
Mark Levy
Vice President, Customer Experience Frontier Communications
TBA
TBA
11:45 AM to 12:15 PM
To Be Announced
Brain Jeppsenn
Director, Contact Centers at Fertitta Entertainment, LLC
11:45 AM to 12:15 PM
To Be Announced
Reserved for
(Platinum Sponsor)
10:25 AM to 10:55 AM
Panel Discussion
Topic - Redefining Customer Journeys with AI: From First Contact to Resolution
Reserved for
(Platinum Sponsor)
Philippe Mesritz
Chief Customer Officer (Consultant) at Fractal Exec
TBA
TBA
12:45 PM to 13:05 PM
To Be Announced
Justin Bodamer
Vice President, Customer Care at Firstrust Bank
13:05 PM to 13:25 PM
To Be Announced
Reserved for
(Gold Sponsor)
Platinum sponsor
Platinum sponsor
Gold sponsor
Note for attendees:
- Click on the webinar link provided in your registration confirmation email.
- If prompted, enter the webinar ID and password provided in the same email.
- Ensure you have a stable internet connection.
- The webinar room will be open throughout the event.
- The webinar will include Q&A sessions and polls. Feel free to actively participate.
- Use the chat and Q&A feature to ask questions or share your thoughts with the presenter and other attendees.