Conversational AI and Chatbot-EMEA
Virtual Summit
6th August 2024
10:00 AM CET
Conversational AI and Chatbot-EMEA
Virtual Event
19th February 2025 | 10:00 AM CET
About the Event
We are pleased to announce Conversational AI and Chatbot event series, which will delve into the various ways in which Conversational AI and Chatbots are revolutionizing customer service and experience.
The customer experience has always been a critical factor in business success, and companies are constantly seeking innovative ways to enhance it. In recent years, Conversational AI and Chatbots have emerged as game-changers in the customer experience domain, revolutionizing the way businesses interact with their customers.
Conversational AI and Chatbots offer personalized and seamless interactions with customers, improving the overall experience. These intelligent systems can understand natural language and engage in meaningful conversations, simulating human-like interactions. By leveraging advanced algorithms and machine learning, they can analyze customer data and preferences to deliver personalized recommendations and solutions.
One of the significant ways Conversational AI and Chatbots are transforming the customer experience is through instant and round-the-clock support. Customers no longer have to wait on hold or wait for business hours to get assistance. Chatbots are available 24/7, providing prompt responses to queries and addressing customer concerns in real time. This availability not only enhances customer satisfaction but also increases customer loyalty and trust in the brand.
Conversational AI and Chatbots are revolutionizing the customer experience domain by providing instant support, personalized interactions, improved self-service options, and valuable customer insights. Businesses that embrace these technologies can deliver exceptional customer experiences, boost customer satisfaction, and gain a competitive edge in today’s fast-paced digital landscape. As technology continues to evolve, the potential for Conversational AI and Chatbots to shape and transform the customer experience domain is immense.
At our upcoming event, industry leaders from around the world will convene to share insights and best practices on leveraging conversational AI and Chatbots to enhance customer engagement and experience. Attendees will have the opportunity to hear from keynote speakers, participate in case studies, and engage in panel discussions. Our previous edition attracted over 350+ decision-makers from a diverse range of industries, both as speakers and delegates. We anticipate an even larger turnout for this year’s event. If you’re interested in partnering with us as a sponsor, speaker, or delegate, please do not hesitate to reach out to our team for more information.
Some of the Themes that
will be discussed
Conversational AI
AI
ML
Chatbots
Hyper Personalization
Virtual Contact Center Model
Predictive Behavioral Routing (PBR)
Natural Language Processing
Natural Language Generation
API
Sentiment Analysis
Cloud Computing
Dialogue Management Systems
Natural Language Understanding
Seamless Customer Service
Omnichannel Routing
Intelligent Automation
Telecommunications
Ecommerce & Retail
Telecommunications
Consumer Goods
Telecommunications
Manufacturing
Food Production
Saas
Computer Software
Network & Security
Some of the Themes that
will be discussed
Conversational AI
AI
ML
Chatbots
Hyper Personalization
Virtual Contact Center Model
Predictive Behavioral Routing (PBR)
Natural Language Processing
Natural Language Generation
API
Sentiment Analysis
Cloud Computing
Dialogue Management Systems
Natural Language Understanding
Seamless Customer Service
Omnichannel Routing
Intelligent Automation
What to Expect
Delegates joining us
CXO's VP's Director's Heads and Managers of
- Customer Experience
- Customer Service & Strategy
- Customer Retention
- Customer Strategy
- Conversational AI
- Communications
- Sales & Marketing
- Customer Insight
- CRM
- Technology
- Digital Innovations
- Digital Transformation
- Operations
- Customer Engagement
- Chatbot
- Customer Experience
- Customer Service & Strategy
- Customer Retention
- Customer Strategy
- IT & Network Security
- Digital Innovations
- Digital Transformation
- Call Center Operations
- Digital Marketing
- Customer Engagement
- Communications
- Sales & Marketing
- Customer Insight
- CRM
- Technology
Expected Speakers
Ben Quirk
Vice President Global Customer Expe0.rience at Nilfisk
Emanuel Krantz
Senior Director, Customer Experience & Innovation at Publicis Sapient
Nikki Powell
Senior Director Customer Experience Operations at Weston Foods
Industries Joining
- Pharmaceuticals
- Healthcare
- Life Science
- Biotechnology
- Universities
Audience breakdown
Industries Joining
Information Technology
Ecommerce & Retail
Healthcare
Pharmaceuticals
Banking & Insurance
Leisure & Tourism
Internet
SaaS
Telecommunications
Manufacturing
- Information Technology
- Ecommerce & Retail
- Healthcare
- Pharmaceuticals
- Banking & Insurance
- Travel & Leisure & Tourism
- Internet
- Saas
- Telecommunications
- Manufacturing and many more!
Why Attend
Some Of The
Discussion Topics
The Future of Customer Experience
Creating Seamless Omnichannel Experiences
"Harnessing the Power of Conversational AI"
Humanizing Customer Experience with Technology
Data-Driven Customer Experience
Some Of The
Discussion Topics
The Future of Customer Experience
Creating Seamless Omnichannel Experiences
"Harnessing the Power of Conversational AI"
Humanizing Customer Experience with Technology
Data-Driven Customer Experience
Some Of The Topic Of Discussions
FAQ
The event will take place on 19th Febraury 2025 on the Zoom platform. You can access the summit from the comfort of your own location, eliminating the need for travel.
You can register by clicking on the register as attendee button and filling in all the necessary information. You will then receive an invite on your email.
There is no cost to register. This will be a free-to-attend event.
You can register by clicking on the register as sponsor button and filling in all the necessary information. You will receive all the info on your email.
Here are some testimonials from
our previous events
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.Â
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
AVOXI - Platinum Sponsor
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.
My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!
It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.
Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health
