Virtual Event
Agentic Enterprise
2026
Beyond Chatbots to Autonomous Workflows
Date - 24th February 2026 / 10:00 AM ET
- 3rd February 2026
- 10:00 AM ET
Virtual Event
Digital Contact Center Transformation Summit
Empowering the Next Generation of Digital Contact Centers —
Intelligent, Scalable, and Human-Centered.
Stop chatting with AI. Start deploying it. Join 300+ Enterprise Leaders to master the shift from passive assistants toa autonomous multi-agent swarms.
- 21st October 2026
- 11:00 AM ET
Event Overview
Customer engagement is evolving faster than ever — and so must the contact centers that power it.
As organizations accelerate their digital transformation journeys, the contact center has become the heart of customer experience — a strategic hub where technology, data, and human connection converge. The Digital Contact Center Transformation Summit 2026 brings together CX leaders, digital operations executives, and technology innovators to explore how next-generation tools and strategies are reshaping the way businesses communicate, support, and engage customer. This event will dive deep into the key pillars of digital contact center transformation, including:
- Building cloud-native and AI-integrated contact center architectures that scale securely and efficiently
- Redefining agent experience through automation, analytics, and real-time support tools
- Integrating omnichannel capabilities to deliver consistent, personalized experiences across every touchpoint
- Leveraging data, analytics, and automation to improve decision-making, performance, and customer satisfaction
- Balancing technology modernization with human empathy to create lasting customer trust
Through interactive sessions, expert panels, and practical case studies, attendees will uncover how to transform their contact centers into intelligent, resilient, and experience-driven ecosystems that deliver measurable business impact. Join us to connect with industry pioneers and explore the future of digital contact centers — where technology and people work seamlessly together to create smarter, more human experiences.
What to Expect
Speakers
0
+
Sessions
0
+
Attendees
0
+
Why Attend
Discover Solutions
Explore a diverse array of automation technologies presented by leading solution providers in the field of legal workflow and legal spend management.
Networking Opportunities
Connect with solution providers, industry experts, and peers to exchange ideas, explore potential collaborations, and build valuable professional relationships.
Practical Insights
Gain practical insights into how automation can enhance legal management efficiency, reduce risks, and drive cost savings.
Tech Showcase
Witness live demonstrations and showcases of the latest automation tools and solutions transforming legal processes.
Strategic Partnerships
Explore opportunities for strategic partnerships and collaborations that can propel your organization towards automation-driven excellence.
Industries
Telecommunications
Ecommerce & Retail
pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real State
Telecommunications
Ecommerce & Retail
Telecommunications
Consumer Goods
Telecommunications
Manufacturing
Food Production
Saas
Computer Software
Network & Security
Key Discussion topics
AI-Driven Efficiency
Automating billing review, budgeting, and vendor management.
Data Visibility & Insight
Turning fragmented spend data into actionable intelligence.
Value Over Volume
Linking legal spend to measurable business outcomes.
Finance–Legal Alignment
Building a shared framework for accountability and transparency.
Governance & Compliance
Ensuring ethical, policy-driven, and auditable spend processes.
Law Firm Performance Analytics
Using data to evaluate, benchmark, and optimize outside counsel.
Integrated Legal Tech Ecosystems
Unifying eBilling, CLM, and analytics tools for holistic visibility.
Cultural Transformation
Driving a mindset shift toward ownership, transparency, and efficiency.
Future-Ready Legal Operations
Creating agile, intelligent, and outcome-based spend strategies.
Key themes
Limited Seats Available
Join 500+ legal professionals who are already transforming their practices. Early bird pricing ends soon!
Topic of discussion
Introduction to Marketing Automation
Lead Generation and Nurturing
Marketing Automation Workflows
Data Management and GDPR Compliance
Personalization and Customer Segmentation
Measuring ROI and
KPIs
Marketing Automation and Social Media
Future Trends in Marketing Automation
Job Title Attending the event
Marketing
Digital Marketing
CRM
Email Marketing
Content Marketing
Product Manager
IT
Customer Support
Customer Experience
Communications
Brand Marketing
Digital Innovations
Digital Transformation
Sales
Ecommerce
Why Attend
Discover Solutions
Explore a diverse array of automation technologies presented by leading solution providers in the field of contract management.
Networking Opportunities
Connect with solution providers, industry experts, and peers to exchange ideas, explore potential collaborations, and build valuable professional relationships.
Practical Insights
Gain practical insights into how automation can enhance contract management efficiency, reduce risks, and drive cost savings.
Tech Showcase
Witness live demonstrations and showcases of the latest automation tools and solutions transforming legal operations.
Strategic Partnerships
Explore opportunities for strategic partnerships and collaborations that can propel your organization towards automation-driven excellence.
Speakers
Brian McGoven
Executive Director CLC Solutions, Mitratech
Bo Kinloch
Director of legal operations at Hasbro
Lindsey Marandola
Director of Legal Operations at Temple Health
Who Should Attend
This summit will gather together General Counsels, Attorneys/Lawyers, CEOs, VPs, Directors, Heads, Managers, Leads, Senior Level Executives and Researchers from the following focus areas:
- Technology
- Information
- Customer Service / Customer Support
- IT
- Customer Experience
- Cloud Solutions Architect
- Cloud Engineer
- Business Operations
- Digital Transformation
- Product – Communication Solutions
- Sales / Sales Operations
- Customer Success
- Innovation
- Business Intelligence
- Contact Center
- Marketing
- Remote Work / Collaboration Solutions
- Cloud Adoption
- Data Privacy and Compliance
- And many more
Platinum Sponsor
Silver Sponsor
Platinum Sponsor
Previous Partners
Testimonials from our Previous Virtual Events
AVOXI - Platinum Sponsor
I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!
Agenda was great, solid group of presenters. Overall experience was great
We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.
The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.
My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!
It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.
Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health
