Conversational AI & Contact Center Innovation Summit

Virtual Event

Conversational AI & Contact Center Innovation Summit

Adapting to Intelligent Change

Date - 24th February 2026 / 10:00 AM ET

Event Overview

The way businesses communicate with their customers is changing at an extraordinary pace. As automation and AI evolve, contact centers are no longer just support hubs they’re becoming intelligent engagement ecosystems where technology and empathy work hand in hand. The Conversational AI & Contact Center Innovation Summit 2026 will explore this powerful intersection of human connection and machine intelligence. This virtual gathering brings together senior leaders from customer experience, AI, and digital transformation to reimagine how conversations shape brand loyalty, satisfaction, and efficiency in today’s on-demand world. At the heart of this summit lies the growing impact of conversational AI — systems that understand intent, respond naturally, and evolve through every interaction. Through thought-provoking discussions, practical case studies, and insights from industry pioneers, the event will uncover how organizations are using AI to create seamless omnichannel experiences, empower agents with real-time intelligence, and redefine what it means to deliver exceptional service at scale. As customer expectations rise and technology matures, this summit serves as a roadmap for leaders looking to stay ahead of change — blending automation with authenticity, and innovation with trust. Join us to discover how the next generation of conversational AI is transforming the future of contact centers and reshaping the very fabric of customer experience.

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Why Attend

Discover Solutions

Explore a diverse array of automation technologies presented by leading solution providers in the field of contract management.

Networking Opportunities

Connect with solution providers, industry experts, and peers to exchange ideas, explore potential collaborations, and build valuable professional relationships.

Practical Insights

Gain practical insights into how automation can enhance contract management efficiency, reduce risks, and drive cost savings.

Tech Showcase

Witness live demonstrations and showcases of the latest automation tools and solutions transforming legal operations.

Strategic Partnerships

Explore opportunities for strategic partnerships and collaborations that can propel your organization towards automation-driven excellence.

Limited Seats Available

Join 300+ CX professionals who are already transforming their practices. Early bird pricing ends soon!

Topic of discussion

The Evolution of Conversational AI: From Automation to Empathy

Exploring how AI is moving beyond scripted responses to understanding emotion, context, and customer intent.

Generative AI and the Future of Customer Conversations

How generative models are rewriting the way brands engage with customers through natural, personalized interactions.

Agent 2.0: Empowering the Workforce with AI Copilots

Redefining agent roles with real-time insights, suggested responses, and AI-driven coaching tools that enhance performance.

The Trust Equation: Ethical AI, Data Privacy, and Customer Confidence

Addressing the growing importance of transparency, fairness, and compliance in AI-powered communication.

Beyond Chatbots: Building Intelligent, Omnichannel Experiences

Integrating voice, chat, and digital touchpoints to create seamless, context-aware customer journeys.

Predictive Engagement: Anticipating Customer Needs Before They Arise

Using AI to proactively resolve issues, improve satisfaction, and strengthen long-term loyalty.

The Generative Contact Center: Designing Workflows Around Intelligent Conversations

Understanding how AI-driven orchestration is transforming workflows, routing, and operational strategy.

Voice AI’s Resurgence: The New Era of Speech Intelligence

How advanced speech analytics and real-time language processing are revolutionizing voice-based support.

Measuring Success in the Age of AI: From Metrics to Meaning

Redefining KPIs — moving beyond handle time and CSAT to experience-driven metrics powered by AI insights.

Human + AI Synergy: Blending Automation with Authentic Customer Connection

Finding the right balance between machine efficiency and human empathy to deliver exceptional experiences at scale.

Industries

Job Title Attending the event

Marketing

Digital Marketing

CRM

Email Marketing

Content Marketing

Product Manager

IT

Customer Support

Customer Experience

Communications

Brand Marketing

Digital Innovations

Digital Transformation

Sales

Ecommerce

Why Attend

Event Moderator

Flo Nicolas Co-Founder/Chief Operating Officer
DEI Directive

Speakers

Neha Dutta

Vice President Customer Experience Transformation at EXL

Jim Iyoob

Chief Customer Officer at Etech Global Services

Mike Leone

Practice Director ESG

Hilary Scherer

Technology Director, GenerativeAgent at ASAPP

Neal Topf

President Callzilla

Emily Cash

VP Product Marketing at Cyara

Ross Donaldson

Executive Leader, CX & Service Delivery Optimization

Fabrice Della Mea

VP product Management Dialpad

Ginnette Baker

Executive Vice President, Retail, Ecommerce, CPG & QSR, Teleperformance

Jesse poe

Head of CX Proper Villains

Kentis Gopalla

Head of CX Product & Ecosystem at Zoom

Bobby Kovalsky

Senior Manager, Insights and Strategy, ASAPP

Martin Wiseman

Customer Experience Manager at Kamgrounds of America Inc

Sarah Quinn

Senior VP Customer Experience CCI Global

Camilla Hegarty

SVP Business Development & Practice Lead Trust ,Teleperformance

Hitan Kamdar

Contact Center Director Henry Ford Health

Chris Arnold

VP, CX Strategy ASAPP

Sonia Tamrakar

Director, Customer Experience (CX)

Laurent Pierre

Senior Vice President, Global Customer Support, Precisely.

Event Moderator

Jim Rembach Leadership Impact Architect for contact centers

Who Should Attend

This summit will gather together General Counsels, Attorneys/Lawyers, CEOs, VPs, Directors, Heads, Managers, Leads, Senior Level Executives and Researchers from the following focus areas:

Platinum Sponsor

Silver Sponsor

Platinum Sponsor

Previous Partners

Event Moderator

Flo Nicolas Co-Founder/Chief Operating Officer
DEI Directive

Testimonials from our Previous Virtual Events

AVOXI - Platinum Sponsor

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Megan Evitfs

Event Manager - Avoxi

Agenda was great, solid group of presenters. Overall experience was great

Shaun Marshall

Vice President of Customer Experience at Careismatic Brands

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Devon Savoy

Group Product Manager - Customer Experience at Macmillan Learning

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Todd Sale

Sr. VP Customer Experience Operations at Fleetcor

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Chelsea Gstohl

Vice President of Contact Center at Pelican State Credit Union

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

Neal Topf

President and Co Founder Callzilla

Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health

Lindsey Marandola

Director of Legal Operations at Temple Health

The event was very good. I must say this event was a big success. The event allowed for a diverse set of presentations and perspectives.

Bo Kinloch

Director of legal operations at Hasbro

Virtual Event