AI-Powered Cloud Communications Virtual Summit

Virtual Summit

AI-Powered Cloud Communications

The Convergence of UCaaS, CPaaS, and Generative AI to Create the Autonomous Workplace

Date: 03rd March 2026
Time: 12:00 PM CET

Overview

As organizations embrace hybrid work models and distributed teams, AI-powered cloud communications have become the catalyst for seamless collaboration, intelligent workflows, and enhanced productivity. Businesses are leveraging next-generation Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and AI-driven collaboration tools to transform how teams connect, communicate, and execute business processes.

Transforming Business Workflows with AI-Powered Cloud Communications Virtual Summit will bring together IT leaders, business executives, communication technology providers, and digital workplace innovators to explore how intelligent cloud communications are redefining enterprise productivity and collaboration.

This virtual event will highlight how AI is enhancing voice and video communications, automating meeting workflows, enabling intelligent message routing, and creating integrated communication ecosystems. Through expert-led keynotes, thought-provoking panels, and real-world case studies, attendees will gain valuable insights into platform convergence, API-driven innovation, security architecture, and building scalable communication infrastructures that adapt to evolving business needs.

Key discussions will focus on how organizations are embedding communications into business applications, orchestrating omnichannel collaboration, leveraging AI for real-time transcription and insights, and ensuring secure, compliant communications across global teams. Industry leaders will share practical strategies for platform consolidation, workflow automation, and maximizing ROI while delivering superior employee experiences and driving business agility.

Whether you’re a CIO, VP of IT, Chief Collaboration Officer, or Digital Workplace Leader, this event will provide the latest trends, use cases, and best practices to help you leverage AI-powered cloud communications for operational excellence, team productivity, and competitive advantage. Join us to discover how intelligent cloud communications are transforming business workflows and powering the future of work.

Key Topics To Be Explore

Discover the strategic and technical foundations required to transform static communication into dynamic, automated business workflows:

Speakers

Aaron M Hayes

Technology Executive at Acosta Group | Empowering businesses | Software Integrations | Mergers and Acquisitions | Cloud Architecture | Identity Management | Technology Consolidation | Artificial Intelligence

Vincent Bocchino

Director Technology Infrastructure at Denver Public Schools

Steven M.

IT Operations Executive

Who Should Attend?

Job Titles

CIOs, CTOs, VPs of IT Infrastructure
Heads of Unified Communications (UC)
Enterprise Architects & Solutions Engineers
VPs of Digital Workplace & Collaboration
Heads of Business Process Management (BPM)
Product Managers (UCaaS/CPaaS)

Contact Center
IT
Customer Experience
Customer Service
Digital Transformation
Innovation
Customer Success
Customer Engagement
Customer Support
And many more

Industries

Telecommunications
Ecommerce & Retail
Pharmaceutical
Consumer Goods
Information technology
Manufacturing
Food Production
Saas
Financial Institutions
Real Estate

Agenda Overview

From Cloud Telephony to Intelligence Layer: The Strategic Future of Enterprise Communications

The Hybrid Office Blueprint: Leveraging AI to Equalize the Remote and In-Office Experience

Governing Generative AI in the Workplace: Ethical Use and Data Security in UCaaS

40% Efficiency Gain: Automating Supply Chain Workflows via CPaaS Triggers

Building Blocks of the Composable Enterprise: Selecting the Right UCaaS and CPaaS Partners

Your Next 90 Days: Key Investment Priorities for an AI-Powered Communications Stack

Past Events

Frequently Asked Questions

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

This virtual event is complimentary to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device, or tablet. Audio and presentation viewing is accessed through an internet connection.

Testimonials

The workshop made AI simple and practical — I can now apply it directly to my work.

All the speakers delivered exceptional presentations, each offering a unique and insightful perspective on their respective stories. Particularly noteworthy was Vivek Kariyavula's discussion on the Digital Supply Chain, a topic that resonates deeply with me. Additionally, I found Mark Gilham's presentation on the Transformative Journey of Procurement to be both enjoyable and enlightening. The venue was well-chosen, the food was excellent, and overall, the event was a success. Honestly, I can't pinpoint any areas that require improvement - the presentations and audience engagement were excellent.

Andrei Bulgaru

Global Digital Analytics Manager at Unilever

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Megan Evitts

Event Manager - Avoxi

I appreciated the networking opportunities and the global perspective gained through the presentations exploring possibilities within the Supply Chain. The diverse range of topics and speakers, as well as the mix of attendees, contributed to the overall success of the event. The organizational aspects were commendable, and the content curated by the organizers was both relevant and engaging for me. The inclusion of handy handouts added to the overall positive experience.

Remko Sweers

Director Digital Transformation at MSD

Thank you for having us on Tuesday at the event, there were so many insightful sessions and it was great to be surrounded by like-minded professionals like us.

Andrei Bulgaru

Assistant Manager Supply Chain Control Tower at Adidas

Agenda was great, solid group of presenters. Overall experience was great

Shaun Marshall

Vice President of Customer Experience at Careismatic Brands

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Devon Savoy

Group Product Manager - Customer Experience at Macmillan Learning

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.

Todd Sale

Sr. VP Customer Experience Operations at Fleetcor

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Chelsea Gstohl

Vice President of Contact Center at Pelican State Credit Union

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

Virtual Summit