US Edition
AI in Contact Center
Virtual Summit 2025
Date: 21st May 2025
10:05 AM to 10:25 AM
Enhancing Agent Performance with AI: Leveraging AI to equip agents with real-time insights and recommendations
Jim Iyoob
Chief Customer Officer at Etech Global Services
10:05 AM to 10:25 AM
Enhancing Agent Performance with AI: Leveraging AI to equip agents with real-time insights and recommendations
Jim Iyoob
Chief Customer Officer at Etech Global Services
10:25 AM to 10:55 AM
Why Autonomous AI Needs Human Agents for CX Success
Hilary Scherer
Technology Director, GenerativeAgent at ASAPP
10:25 AM to 10:55 AM
To Be Announced
Reserved for
(Platinum Sponsor)
10:55 AM to 11:30 AM
Panel Discussion
Topic - AI-Powered Transformation: Balancing Efficiency, Analytics, and Human Touch in Modern Contact Centers.
Neha Dutta
VP Customer Experience at EXL
Mark Levy
Vice President, Customer Experience Frontier Communications
TBA
TBA
10:55 AM to 11:30 AM
Panel Discussion
Topic - AI-Powered Transformation: Balancing Efficiency, Analytics, and Human Touch in Modern Contact Centers.
Neha Dutta
VP Customer Experience at EXL
Mark Levy
Vice President, Customer Experience
Hilary Scherer
Technology Director, Generative Agent atASAPP
Ross Donaldson
Executive Leader, CX & Service Delivery Optimization
11:30 AM to 11:45 AM
The Why Behind AI: Successful Conversational Voice AI Deployment
Brain Jeppsenn
Director, Contact Centers at Fertitta Entertainment, LLC
11:45 AM to 12:05 PM
The Future of Agentless Experiences – Assurance of Chatbots and AI-led Agents
Emily Cash
VP Product Marketing at Cyara
12:05 PM to 12:40 PM
Panel Discussion
Topic - Redefining Customer Journeys with AI: From First Contact to Resolution to Retention
Neal Topf
President at Callzilla
Reserved for
(Platinum Sponsor)
Hui Curtis
Director Customer Service - Smart Rent
Lauren Quinn Volpe
Customer Experience & AI Strategy at STWA
12:40 PM to 01:00 PM
Boosting Agent Efficiency: The Power of Automation in Contact Centers
Justin Bodamer
Vice President, Customer Care at Firstrust Bank
01:00 PM to 01:30 PM
To Be Announced
Reserved for
(Platinum Sponsor)
10:25 AM to 10:55 AM
Panel Discussion
Topic - Redefining Customer Journeys with AI: From First Contact to Resolution
Reserved for
(Platinum Sponsor)
Philippe Mesritz
Chief Customer Officer (Consultant) at Fractal Exec
TBA
TBA
12:45 PM to 13:05 PM
To Be Announced
Justin Bodamer
Vice President, Customer Care at Firstrust Bank
13:05 PM to 13:25 PM
To Be Announced
Reserved for
(Gold Sponsor)
Platinum sponsor
Platinum sponsor
Gold sponsor
Note for attendees:
- Click on the webinar link provided in your registration confirmation email.
- If prompted, enter the webinar ID and password provided in the same email.
- Ensure you have a stable internet connection.
- The webinar room will be open throughout the event.
- The webinar will include Q&A sessions and polls. Feel free to actively participate.
- Use the chat and Q&A feature to ask questions or share your thoughts with the presenter and other attendees.