Techsommet Events

EUROPE EDITION

AI-Driven Sales Automation Virtual Summit

Transforming the Future of Sales

Date: 18th February 2025
Time: 12:00 Noon CET

EUROPE EDITION

Contact Center Automation
Virtual Summit 2025

Date: 12th March 2025

EUROPE EDITION

AI-Driven Sales
Automation Virtual Summit

Transforming the Future of Sales

Date: 18th February 2025
Time: 12:00 Noon CET

About the event

Overview

In the fast-evolving world of sales, automation is no longer just an option—it’s a necessity. AI-driven sales automation is reshaping the way businesses engage with customers, streamline sales processes, and drive revenue growth. This virtual event brings together sales leaders, AI experts, and technology innovators to explore how AI is revolutionizing sales automation.

Join us on 20th November 2024 for a day of insightful presentations, interactive panel discussions, and networking opportunities. Learn from industry pioneers about the latest trends, challenges, and opportunities in AI-driven sales automation.

  • Free Live Chatbots

  • Free Live Chatbots

  • Free Live Chatbots

Overview

The Contact Center Automation Virtual Summit 2025 on March 12th, 2025, will explore the latest advancements in automation technology and its profound impact on contact center operations. With a focus on tools like robotic process automation (RPA), AI-driven workflows, and self-service solutions, this summit will show how businesses can reduce manual effort, enhance efficiency, and provide seamless customer service at scale. Automation is enabling organizations to optimize every touchpoint of the customer journey, allowing agents to focus on higher-value tasks while automation handles routine processes.

Attendees will hear from industry experts, innovative companies, and thought leaders through a series of keynotes, panel discussions, and customer success stories. These sessions will provide valuable insights into the future of contact center automation and practical strategies for implementing automation in your organization. Whether you’re just beginning to explore automation or looking to refine your existing systems, this event will equip you with the tools and knowledge needed to drive operational excellence. Join us for this invaluable opportunity to learn from top decision-makers and discover how automation can transform your contact center for the better.

  • Free Live Chatbots

  • Free Live Chatbots

  • Free Live Chatbots

About us

Key Themes To Be Covered At The Event

Maximizing Sales Productivity with AI Tools

Strategies for leveraging AI to streamline sales processes and improve efficiency.

Transforming Sales Calls: The Role of AI in Communication

How AI technologies can enhance the quality and outcomes of sales conversations.

Harnessing Real-Time Insights for Better Sales Decisions

The importance of real-time data and analytics in shaping sales strategies.

Automating Follow-Up: Balancing Efficiency and Personal Touch

Best practices for automating follow-up communications while maintaining rapport with leads.

Enhancing Team Collaboration in a Digital Sales Environment

Tools and techniques for fostering effective collaboration among remote sales teams.

AI-Driven Lead Qualification: Prioritizing Opportunities Effectively

Exploring methods for using AI to identify and prioritize high-value leads.

Data Analytics in Sales: Turning Insights into Action

Discussing how to leverage analytics to inform and enhance sales tactics.

The Future of Remote Selling: Innovations and Best Practices

Trends shaping the future of remote sales and how to adapt to them

Customer Experience in Sales: Using AI to Enhance Interactions

Strategies for leveraging AI to improve customer engagement during the sales process.

About us

Key Themes To Be Covered At The Event

AI-Driven Customer Interactions

Exploring the impact of artificial intelligence on customer service.
How chatbots and virtual assistants are transforming call centers.
Personalizing customer interactions using AI and machine learning.

Omni-Channel Communication

Integrating various communication channels for a seamless customer experience.
The role of automation in managing omni-channel interactions.
Case studies on successful omni-channel strategies.

Call Center Infrastructure

Telephony Systems and Technologies
Hardware and Software Requirements
Network Architecture and Security

 

Robotic Process Automation (RPA)

Streamlining call center operations with RPA.
Examples of repetitive tasks automated through RPA.
The future of RPA in enhancing call center efficiency.

Cloud-Based Call Center Solutions

Benefits of moving call center operations to the cloud.
Case studies on successful cloud adoption.
Comparing cloud-based solutions with traditional setups.

Enhancing Workforce Management with Automation

Automating workforce scheduling and management.
Tools for optimizing agent performance and satisfaction.
Best practices for managing remote call center teams.

Voice Recognition and Natural Language Processing (NLP)

Implementing voice recognition technology in call centers.
How NLP enhances customer interactions and data analysis.
Future trends in voice and language technologies.

Customer Data Security and Privacy

Ensuring data security in automated call centers.
Compliance with privacy regulations.
Balancing automation with customer trust.

Measuring ROI and Success in Contact Center Automation

Key metrics to evaluate the success of automation initiatives.
Case studies on ROI from call center automation.
Strategies for continuous improvement and innovation.

 

Integration of CRM and Contact Center Automation

How CRM systems integrate with call center automation tools.
Enhancing customer relationship management through automation.
Real-world examples of successful CRM integration.

The Role of AI in Quality Assurance

Automating quality assurance processes in call centers.
Tools and techniques for monitoring and improving call quality.
Case studies on AI-driven quality assurance.

Future Trends in Contact Center Technology

Emerging technologies poised to transform call centers.
Predictions for the next decade in call center automation.
Preparing for future technological advancements.

Industries

About us

Key Topics

Unlocking Operational Efficiency: The Power of Automation in Contact Centers

Explore how automation tools like Robotic Process Automation (RPA), AI, and chatbots are streamlining repetitive tasks, reducing costs, and improving efficiency in contact centers. Discuss best practices for implementing automation across different workflows to achieve seamless, 24/7 customer support.

The Role of AI in Automating Customer Interactions: Chatbots, Voicebots, and Beyond

Delve into the latest AI-driven automation technologies, including chatbots, voicebots, and virtual assistants. Discuss how these solutions can handle routine customer queries, improve response times, and elevate the customer experience, while also addressing challenges such as maintaining a human-like touch.

Omnichannel Automation: Connecting Customers Across Touchpoints with Seamless Automation

Examine how automation can unify customer interactions across multiple channels—phone, email, chat, social media, and self-service portals. Discuss strategies for integrating automation into omnichannel workflows to provide consistent and frictionless customer experiences.

AI and Automation in Workforce Management: Enhancing Scheduling, Forecasting, and Performance

Explore how AI and automation are transforming workforce management in contact centers. Topics can include automating agent scheduling, predicting demand, and optimizing performance metrics to improve operational efficiency and ensure the right staffing levels at all times.

Challenges and Opportunities in Contact Center Automation: Overcoming Barriers to Successful Implementation

Discuss the common challenges organizations face when implementing contact center automation, such as integration with existing systems, employee adoption, and customer satisfaction concerns. Also, explore strategies to overcome these barriers and maximize the value of automation for both agents and customers.

Empowering Remote Workforces with Cloud Communications

Ensuring Business Continuity with Cloud Communications

Automating Sales Processes
with AI

How to integrate AI into your existing sales strategies for maximum efficiency.

AI-Powered Lead Scoring and Predictive Analytics

Uncover how AI can predict sales trends and customer
behavior.

Optimizing Customer Interactions with Conversational AI

Using chatbots and AI-powered communication tools to enhance customer experience.

AI for Sales Forecasting and Pipeline Management

Leverage AI to accurately predict revenue and track sales performance in real-time.

Personalization at Scale

How AI enables hyper-personalized outreach without losing the human touch.

Expected Speakers

Mehdi Zohouri

Vice President of Sales RES

Pedro Menezes Soares

Head of Sales at OLX Group

Romain Coplo

Vice President of Sales & Marketing Operations OVHcloud

Jeremy Slater

Area Vice President Sales EMEA at Dialpad

Przemyslaw Drzymala

EVP of Global Sales EMEA at Comarch

ANDREIA DUARTE

Global Sales Director at GenScript

Savitha Chennagiri

Head of Sales, Data & AI at Avanade

Ismael Laguna

Head Of Contact Center at Unicaja

Tomasz Siara

Contact Center Director at VeloBank S.A.

About us

Who Should Attend?

This event is designed for:

Call Center

Call Center Operations

Customer Experience

Customer Service

Customer Engagement

Customer Strategy

Digital Innovation

Digital Transformation

IT

BPO

Operations

Communications

Sales & Marketing

Customer Insight

CRM

Technology

IT & Network Security

And many more

About us

Why Attend?

Exclusive Insights

Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.

Actionable Strategies

Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.

Networking Opportunities

Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.

Interactive Sessions

Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.

Past Sponsor

About us

Why Attend?

Exclusive Insights

Gain knowledge from AI and sales automation experts who are pushing the boundaries of what’s possible in sales transformation.

Actionable Strategies

Discover how AI-driven tools can optimize your sales funnel, improve customer relationships, and boost sales performance.

Networking Opportunities

Connect with decision-makers, sales leaders, and technology experts from across industries in a collaborative virtual environment.

Interactive Sessions

Engage with live Q&A sessions, panel discussions, and hands-on demonstrations of cutting-edge AI-driven sales tools.

Platinum Sponsor

Request Agenda

Don’t miss the opportunity to learn how AI-driven sales automation can transform your business. Register today and secure your spot at the event.


About us

Frequently Asked
Questions

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Yes, this virtual event is completely free to attend.

Once you register, you will receive a confirmation email with a unique link to join the event on the day.

Yes, each session includes a live Q&A where attendees can ask speakers and panelists questions.

Yes, all sessions will be recorded, and registered attendees will receive access to the recordings after the event.

Frequently Asked
Questions

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

Contact Center Automation Virtual Summit 2025 – Europe Edition is complimentary to attend.

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.

All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the digital gift bag post-event

Testimonials from our
Previous Virtual Events

I thought it went great. The questions we received were really great as well and I enjoyed the panel I will tell you that out of the 3 virtual conference events we've sponsored over the last 2 years, this one has been the best organized and executed. Thank you!

Megan Evitfs Event Manager - Avoxi

Agenda was great, solid group of presenters. Overall experience was great



Shaun Marshall Vice President of Customer Experience at Careismatic Brands

We should be thinking about the employee experience. If we are wanting to stay competitive in our market, we should be thinking about how we are using technology to elevate our brand and services. I enjoyed engaging with the other experts and practitioners in this field and hearing and learning from them at the event.

Devon Savoy Group Product Manager - Customer Experience at Macmillan Learning

The content was great for a Junior level CX leader. The content was good, the questions were good as well as the follow-up conversations.



Todd Sale Sr. VP Customer Experience Operations at Fleetcor

My key takeaways from the events were - Ways to be more efficient, first-call resolution importance and different ways for team organization. It was a great first time speaking at a virtual event and it went smoothly. Thanks to Techsommet!

Chelsea Gstohl Vice President of Contact Center at Pelican State Credit Union

It was a pleasure working with Techsommet and serving this event and really strong panel you put together. I hope to have added value to it. The audience and other panelists agree that it was a good experience.

Neal Topf President and Co Founder Callzilla

Great! Valuable and informative event and a nice way to virtually network with the like-minded Director of Legal Operations at Temple Health


Lindsey Marandola Director of Legal Operations at Temple Health

The event was very good. I must say this event was a big success. The event allowed for a diverse set of presentations and perspectives.


Bo Kinloch Director of legal operations at Hasbro