Virtual Contact Center 3.0

We are pleased to announce the second edition of our highly successful Virtual Contact Centers event series, which will delve into the various ways in which virtual contact centers are revolutionizing customer service and experience.

The traditional contact center model, with its outdated technology, rigid rules, and performance metrics that perpetuate negative stereotypes, has become a thing of the past. Today’s virtual and cloud contact centers enable organizations to manage geographically dispersed teams, resulting in increased flexibility, autonomy, and job satisfaction for agents, ultimately leading to enhanced customer satisfaction.

Cloud-based virtual contact centers offer unmatched scalability and customization, making them an ideal solution for organizations seeking to optimize their customer service operations. Studies show that virtual contact centers are up to 90% faster to implement than on-premise solutions, and they allow for touchpoint-specific data to be stored in the cloud, facilitating real-time performance monitoring and issue resolution.

At our upcoming event, industry leaders from around the world will convene to share insights and best practices on leveraging virtual contact centers to enhance customer engagement and experience. Attendees will have the opportunity to hear from keynote speakers, participate in case studies, and engage in panel discussions. Our previous edition attracted over 300 decision-makers from a diverse range of industries, both as speakers and delegates. We anticipate an even larger turnout for this year’s event. If you’re interested in partnering with us as a sponsor, speaker, or delegate, please do not hesitate to reach out to our team for more information.